Our Reviews
Myrna G|2025 Buick Encore GX
Confirmed Sales Customer
4/7/2025
Troy and manager were thorough and knowlegible as well as friendly.
TROY TAYLOR
4/10/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NOVI, MI
Taras L|2021 GMC Acadia
Confirmed Service Customer
4/7/2025
went for regular maintenance. found several issues, most will be covered by warranty
4/9/2025
Taras, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
ROCHESTER HILLS, MI
Maureen D|2023 GMC Acadia
Confirmed Service Customer
4/9/2025
I know you are very busy but when I make an appointment at noon and do not leave the dealership until 1.30, I feel that is too long of a time to wait!!
4/11/2025
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (248) 651-5500 so we may identify ways to improve your experience.
MACOMB, MI
David T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/9/2025
Always excellent service at this dealer for regular maintenance and warranty repairs.
4/10/2025
David, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
BRUCE TWP, MI
Colleen K|2024 Buick Enclave
Confirmed Service Customer
4/10/2025
Michele in service is fabulous
4/10/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROYAL OAK, MI
John P|2025 Buick Envision
Confirmed Sales Customer
4/11/2025
Our salesperson is the best. He made sure that we got what we wanted and was very responsive to our needs. Our deal was completed fast and efficient.
JOHN SWANSON
4/12/2025
John, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
BLOOMFIELD HILLS, MI
Margaret S|2015 Buick LaCrosse
Confirmed Service Customer
4/11/2025
We had a problem with our starter. Serra said they might have to order one and it would take a week or more. Fortunately after searching their inventory they found one and our car was returned to us in 2 days.
4/13/2025
Margaret, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Robert M|2024 GMC Sierra 1500
Confirmed Service Customer
4/11/2025
Service guy was friendly first and very helpful. Made me aware of rewards dollars I didn’t even know I had. In and out in less than an hour….
4/13/2025
Robert, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out!
OAKLAND TOWNSHIP, MI
Kathleen B|2024 Buick Encore GX
Confirmed Service Customer
4/11/2025
on time, friendly staff
4/13/2025
Kathleen, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you have any further questions, please don't hesitate to reach out!
ROCHESTER HILLS, MI
Gary M|2025 Buick Envista
Confirmed Sales Customer
4/14/2025
Sandra Bernier was fantastic to deal with. Not only did she set up the sale and complete it in a quick manner, all went as planned. She took care of all the details immediately, and was very helpful. The day I got the car, she sat with me in the vehicle to adjust all the settings (and there are a lot), to customize my preferences. That was great. A very easy and satisfying experience buying the vehicle.
SANDRA BERNIER
4/15/2025
Your satisfaction is our top priority. Thank you again for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
STERLING HEIGHTS, MI
Kimberly L|2024 Buick Envista
Confirmed Service Customer
4/14/2025
I greatly appreciate the reminders via text and emails that I receive from the dealership. I like that they remind me that I have reward points to use and ask if they can help schedule an appointment. I know that the dealership charges are quite a bit more than going to a stand alone shop, but if I have points or discounts, I like the dealership as I feel they have my vehicle interest in mind and not just pushing me through to get to the next customer. The people at the dealership were very friendly and the oil change and tire rotation was done quickly and I appreciated the car wash. Thank you!
4/15/2025
Kimberly, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
TROY, MI
Jonathan W|2024 Buick Encore GX
Confirmed Sales Customer
4/14/2025
The vehicle we were interested in was waiting for us to look at and take for a test drive. Our Salesperson, Charlie Green was very knowledgeable about the car and answered all our questions.
AMANDA CANTIN
4/16/2025
Jonathan, we're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out to us if there's anything more we can do!
OXFORD, MI
Jason M|2024 Buick Envista
Confirmed Service Customer
4/15/2025
Great Service, No complaints
4/16/2025
Jason, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
SHELBY TOWNSHIP, MI
Brandi M|2025 GMC Terrain
Confirmed Sales Customer
4/16/2025
Absolutely loved everyone I interacted with. Brandon Harvey and Matt was exceptional!!
BRANDON HARVEY
4/16/2025
Brandi, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DETROIT, MI
Christine G|2025 Buick Enclave
Confirmed Service Customer
4/16/2025
Friendly people
4/17/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
WARREN, MI
Quianna G|2024 Chevrolet Equinox
Confirmed Service Customer
4/7/2025
Marc is always delightful to work with. I've always enjoyed the customer service at this dealership, so I continue to come back with my Chevy every time!
4/9/2025
Quianna, we're happy to hear you had such a positive experience with Marc! Feel free to reach out to us if you need anything. Have a wonderful day.
AUBURN HILLS, MI
Natasha L|2025 Buick Envista
Confirmed Service Customer
4/7/2025
It was easy, simply & fast
4/9/2025
Natasha, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
ROCHESTER, MI
Lawrence S|2024 GMC Terrain
Confirmed Service Customer
4/9/2025
No problems at all
4/10/2025
Lawrence, we want all our clients to have a comfortable and stress-free experience with us! We hope to see you soon!
CLAWSON, MI
Martha W|2024 GMC Sierra 1500
Confirmed Service Customer
4/9/2025
Felt welcomed, efficient check-in, lovely but comfortable waiting area with hot and cold beverages. I hold high confidence that Serra uses GM certified parts and lubricants unlike oil change places that may be using lesser quality products.
4/10/2025
Martha, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
BLOOMFIELD HILLS, MI
Michael L|2024 Buick Enclave
Confirmed Service Customer
4/11/2025
Exemplary experience
4/13/2025
Michael, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
David S|2020 Buick Encore
Confirmed Service Customer
4/15/2025
Tire was leaking air and I've never had to put air in my tires so I called the dealership and Mark was so nice to tell me to stop in and he would put air in my tire however it had been leaking so he squeezed me in and had my tire checked and there was a nail in it which they took care of right away everyone at this dealership has always been so kind and considerate always know I will be well taken care of when I come in there
4/16/2025
David, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER HILLS, MI
Robert M|2016 GMC Terrain
Confirmed Service Customer
4/16/2025
Dropped vehicle off Monday morning with quite a bit of needed maintenance and it was ready up to be picked up early Tuesday morning. Fast service. Marc Cortoposi is great to work with. Very knowledgeable and responds quickly to my calls for service.
4/17/2025
Robert, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
AUBURN HILLS, MI
Patrick F|2022 GMC 2500HD Sierra
Confirmed Service Customer
4/17/2025
It was a very smooth experience. Everything was fast and customer service was excellent
4/18/2025
Thanks Patrick! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
OAKLAND TOWNSHIP, MI
Ginina M|2025 Buick Encore GX
Confirmed Sales Customer
4/16/2025
Everything went very well with the purchase of my lease.
JACOB SWANSON
4/16/2025
Ginina, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
WASHINGTON, MI
Jeff R|2017 GMC Yukon XL
Confirmed Service Customer
4/17/2025
Michelle made sure that my truck was ready on time and was kept me informed during the process. The technician did a great job as usual!
4/18/2025
Jeff, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
Christine H|2018 GMC Terrain
Confirmed Service Customer
4/18/2025
This was a simple oil change and tire rotation visit. Both were completed in a vert timely and thorough manner, making the the appointment a pleasure.
4/20/2025
Thank you for taking the time to let us know how we did. We hope you have a great day!
ROCHESTER HILLS, MI
Michelle A|2025 Buick Enclave
Confirmed Sales Customer
4/18/2025
Salesman (Grant Grider) was great! Very accommodating and made everything so easy
GRANT GRIDER
4/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
ROCHESTER, MI
Tom M|2022 GMC Yukon
Confirmed Service Customer
4/19/2025
Took it in, they replaced the part and got it back the same day.
4/21/2025
Tom, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
ROCHESTER HILLS, MI
Hongki J|2024 GMC Yukon XL 1500
Confirmed Service Customer
4/20/2025
Friendly always
4/21/2025
Hongki, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
TROY, MI
Megan I|2025 Buick Encore GX
Confirmed Sales Customer
4/21/2025
Jake Swanson had the vehicle I was interested in washed and ready for me to test. He answered all of my questions (and even made suggestions of spots to check out in my neighborhood). The financial person was able to get me a better rate than my preapproval.
JACOB SWANSON
4/22/2025
Megan, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
FERNDALE, MI
Gary B|2025 Buick Encore GX
Confirmed Sales Customer
4/21/2025
great salesman ( Cole) sales manager (Bill) everybody I came in contact with treated me like I was the king of England. I will highly advise anyone to go too Cole and Serra to buy a car.
COLE BUSSELLE
4/22/2025
Gary, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER, MI
Edward A|2020 Buick Encore GX
Confirmed Service Customer
4/21/2025
Service people were very courteous and always keep you informed on the status of the repair.
4/22/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Patricia J|2025 Buick Enclave
Confirmed Service Customer
4/21/2025
Repair transmission leak on "new" 2025 Buick Enclave
4/22/2025
We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
John W|2025 GMC Terrain
Confirmed Sales Customer
4/22/2025
Chris Panoneour sales person took care of us by locating a vehicle with all of the features we wanted in a color that we liked and took care of all the paper work and explained the operatiopn of this vehicle. The saes manager Jason Brewer was also verry helpful.
CHRISTOPHER PANONE
4/24/2025
John, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. We sincerely value your business and look forward to your next visit!
OXFORD, MI
Gerald T|2022 GMC 1500 Sierra
Confirmed Service Customer
4/23/2025
I brought my Sierra Denali in for routine service and a GM recall. Marc was efficient and got the work completed in a timely manner. I really can't say enough good things about Marc. He's a good listener and pays attention to details. I like his friendly and professional manner. He provides quality customer service and I will continue to come to your dealership. It's out of the way, but the quality service is worth the drive. Marc is an asset to the entire Service Department and to the dealership.
4/24/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEST BLOOMFIELD, MI
John T|2025 Buick Encore GX
Confirmed Sales Customer
4/23/2025
The staff, especially Chris, did a first rate job. I was very pleased.
CHRISTOPHER PANONE
4/24/2025
John, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
WASHINGTON TWP, MI
Lynn E|2024 Buick Envision
Confirmed Service Customer
4/24/2025
Marc was pleasant to work with. I was in and out a little over an hour
4/25/2025
Lynn, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
CLARKSTON7, MI
Dianne M|2024 Buick Envision
Confirmed Service Customer
4/24/2025
It was super easy to schedule my first oil change! I was greeted with such care & attention to details. My oil change was prompt and I was on the road within the hour. Thank you !
4/25/2025
Dianne, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
OAKLAND TOWNSHIP, MI
Vivian O|2024 GMC Terrain
Confirmed Service Customer
4/18/2025
In and out quickly, car wash and great service!
4/21/2025
Vivian, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLARKSTON, MI
James K|2024 Buick Enclave
Confirmed Service Customer
4/18/2025
I set up an appointment, arrived and was greeted by Mark who wrote up the work order and directed me to the waiting room, and was notified by Mark when the work was completed.
4/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
CLINTON TOWNSHIP, MI
Mary M|2025 Buick Encore GX
Confirmed Sales Customer
4/21/2025
Sandra was extremely knowledgeable and easy to work with.
SANDRA BERNIER
4/22/2025
Mary, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Priscilla L|2016 Chevrolet Colorado
Confirmed Service Customer
4/21/2025
Michelle is always so friendly and helpful. I did not have an appointment and she was able to get me in and in no time at all. I recommend Michelle and Serra Buick GMC Rochester Hills to everyone I know.
4/22/2025
Priscilla, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! Thanks again for the recommendation, and have an amazing day!
TROY, MI
David K|2024 Buick Enclave
Confirmed Service Customer
4/21/2025
I waited while Service performed an oil change and tire rotation. The service was completed prior to the estimated time. I barely had time to finish a delicious cup of coffee in the waiting room.
4/22/2025
David, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
ROCHESTER HILLS, MI
Jennifer S|2019 Buick Envision
Confirmed Service Customer
4/22/2025
Jayson was very friendly. He was great at explaining what maintenance would be done on my car.
4/23/2025
Jennifer, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Scott J|2024 GMC Yukon XL 1500
Confirmed Service Customer
4/24/2025
Very friendly and took care of me right away as a walk in. It was much appreciated as we live in northern Michigan and in a pinch for an oil change.
4/25/2025
Scott, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
INDIAN RIVER, MI
Jeffrey V|2023 GMC SIERRA 1500
Confirmed Service Customer
4/25/2025
Efficient and courteous experience
4/27/2025
Jeffrey, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
Robert N|2020 Buick Encore
Confirmed Service Customer
4/25/2025
Nice cordial greeting. Work was done in a timely manner. Good job.
4/27/2025
Robert, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
STERLING HEIGHTS, MI
Margaret S|2015 Buick LaCrosse
Confirmed Service Customer
4/25/2025
Serra went above and beyond for us. We went in for an oil change, but realized we needed to have our air conditioning system checked. We took our Buick in at 4:00, and because of our additional service request, we were prepared to leave the car overnight. However, Serra called us at 5:30 to come pick up the car.
4/27/2025
Margaret, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER, MI
Richard B|2025 GMC Yukon
Confirmed Sales Customer
4/26/2025
Such an awesome experience! Everything was easy and first class!
JOHN SWANSON
4/28/2025
Richard, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
OAKLAND, MI
Charles M|2024 Buick Encore GX
Confirmed Service Customer
4/28/2025
Prompt, efficient, friendly
4/29/2025
Thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Diana B|2018 Buick Encore
Confirmed Service Customer
4/28/2025
From scheduling to bringing in my car for service, waiting in a comfortable room with large TV, WIFI for computer access as well as other amenities . . .to paying the bill - all was easy and quick. The staff was professional, knowledgeable and friendly. I was apprised of what was being done to my car and why. Additionally, my filthy car was washed!
4/29/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Joseph N|2025 GMC 1500 Sierra
Confirmed Sales Customer
4/28/2025
Fast and easy experience
SANDRA BERNIER
4/29/2025
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Michael D|2025 GMC Acadia
Confirmed Sales Customer
4/28/2025
I appreciated the straight-forward and efficient approach
TOMA HERMZ
4/29/2025
Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Andrew P|2025 Buick Envista
Confirmed Sales Customer
4/29/2025
Very easy process. Cole from sales was good to work with.
COLE BUSSELLE
4/30/2025
Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
SHELBY TOWNSHIP, MI
Daniel E|2025 GMC Sierra 1500
Confirmed Sales Customer
4/29/2025
Josh Swanson was great to work with.
JOSHUA SWANSON
4/30/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
ROYAL OAK, MI
James H|2024 Buick Encore GX
Confirmed Sales Customer
4/29/2025
Sandra Bernier did a great job when we returned our lease. She also found us a wonderful new Encore. Our turnover was very smooth and most pleasant. It was one very fine experience!
SANDRA BERNIER
4/30/2025
James! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
ROCHESTER HILLS, MI
Randolph Y|2024 Buick Encore GX
Confirmed Service Customer
4/29/2025
Everything went very well! I was completely satisfied!!
4/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
MADISON HEIGHTS, MI
Florjan B|2025 GMC 1500 Sierra
Confirmed Sales Customer
5/1/2025
They were great. Kathy and the business manager did a great job. We were in and out
KATHLEEN HONE
5/2/2025
Florjan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
UTICA, MI
Jamey G|2025 Buick Envision
Confirmed Sales Customer
5/1/2025
The staff was very helpful in helping me find the right vehicle at the right price.
RYAN BERGER
5/2/2025
Jamey, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please let us know if there is anything else we can do for you; we are more than happy to help!
CHESTERFIELD, MI
Charlie G|2025 Buick Envision
Confirmed Sales Customer
5/1/2025
Excellent experience, friendly service, great deal and communication
AMANDA CANTIN
5/2/2025
Charlie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
AUBURN HILLS, MI
Connie S|2019 GMC Acadia
Confirmed Service Customer
5/1/2025
I needed my breaks done & mow that I am a senior,, I have to trust this work to others. Serra always does a great job even though privy. I know any job will be done right!
5/2/2025
Connie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
ROCHESTER HILLS, MI
Patricia M|2025 Buick Envision
Confirmed Sales Customer
5/1/2025
Our sales representative, Sandra Bernier, was wonderful to work with. She was easy to talk with andmake sure we were familiarized with all the options on our new vehicle. She is an excellent representative of your dealership. We will refer our friends to her when they are ready to purchase a new car.
SANDRA BERNIER
5/2/2025
Patricia, thank you so much for your positive comments about Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OAKLAND, MI
Mark M|2024 GMC Sierra 1500
Confirmed Service Customer
4/24/2025
the service was quick. everything went well.
4/25/2025
Mark, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
TROY, MI
Derek K|2025 Buick Envista
Confirmed Service Customer
4/24/2025
Efficient
4/25/2025
Derek, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
STERLING HEIGHTS, MI
Robert M|2024 GMC Sierra 1500
Confirmed Service Customer
4/24/2025
Everything went smoothly from setting appointment with the onstar app to checking in & checking out. Employees very helpful & pleasant
4/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Remo R|2022 GMC Yukon XL
Confirmed Service Customer
4/26/2025
Even though I book an oil change on line and it did not apparently work, the service advisor was able the get me in.
4/28/2025
Remo, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
HARRISON TOWNSHIP, MI
Donald A|2021 Buick Encore GX
Confirmed Service Customer
4/27/2025
Customer Service was polite, efficient and knowledgeable.
4/28/2025
Donald, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
HARPER WOODS, MI
Lisa E|2024 Chevrolet Blazer
Confirmed Service Customer
4/30/2025
Wonderful experience
5/1/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
CLINTON TOWNSHIP, MI
Mark N|2024 Buick Encore GX
Confirmed Service Customer
4/30/2025
Awesome
4/30/2025
Mark, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER HILLS, MI
Cindy B|2019 GMC Terrain
Confirmed Service Customer
4/30/2025
My service appt was handled promptly. Every detail of my requests were explained.
4/30/2025
Cindy, we're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER HILLS, MI
Rawaa K|2022 Buick Encore
Confirmed Service Customer
4/30/2025
Great
4/30/2025
Rawaa, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER HILLS, MI
Mark V|2019 Buick Envision
Confirmed Service Customer
4/30/2025
Everything went great.
5/1/2025
Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER HILLS, MI
Patricia S|2021 Buick Encore GX
Confirmed Service Customer
5/1/2025
Service advisor (Jeff Miles) was very helpful in explaining the issue with the engine light being on. Problem was resolved quickly and I only had to wait 40 minutes without having an appointment!
5/2/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
AUBURN HILLS, MI
Shawn F|2025 Buick Envision
Confirmed Sales Customer
5/2/2025
Everything went very smooth. Thank you for all your help and getting us out in a timely manner.
JOSHUA SWANSON
5/3/2025
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
SOUTHGATE, MI
Michael M|2023 Buick Enclave
Confirmed Service Customer
5/6/2025
oil change was very quick this time, ty
5/7/2025
Michael, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
RICHMOND, MI
Taras L|2018 Chevrolet Traverse
Confirmed Service Customer
5/6/2025
needed major repairs. was done well, although it did take 2 weeks
5/8/2025
Taras, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
ROCHESTER HILLS, MI
Carol K|2024 Buick Encore GX
Confirmed Sales Customer
5/7/2025
Very enjoyable! Excellent.
BRANDON JESSEL
5/8/2025
Carol, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TROY, MI
Kendra D|2023 Buick Enclave
Confirmed Service Customer
5/7/2025
They were quick & kept in communication on the status & cost of servicing my Enclave.
5/8/2025
Kendra, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MACOMB, MI
Daniel K|2025 GMC 1500 Sierra
Confirmed Sales Customer
5/7/2025
Excellent
THOMAS SCHNEIDER
5/8/2025
Daniel, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Darlene R|2023 GMC Terrain
Confirmed Service Customer
5/7/2025
Michelle was very professional and kind. The service was more timely than anticipated which was appreciated.
5/8/2025
Darlene, thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER, MI
Mary B|2023 Buick Encore GX
Confirmed Service Customer
5/9/2025
Friendly service department and a prompt deljvery
5/11/2025
Mary, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
TROY, MI
Thomas D|2023 GMC Acadia
Confirmed Service Customer
4/30/2025
As always, Michelle did a AWESOME JOB keeping me updated & informed about the status of my vehicle. She is a joy to deal with and is concerned about me & my future driving to Florida and back in the fall. Thank you so much for! Semper Fidelis, Colonel Thomas Doman USMCR (ret.)
5/2/2025
Thomas, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Christine D|2020 GMC Terrain
Confirmed Service Customer
5/1/2025
I was told it would take an hour and a half for the service. It took 2 hours.
5/2/2025
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 651-5500 when you have a chance. Thank you, and we look forward to hearing from you.
TROY, MI
Rachel P|2020 Buick Encore
Confirmed Service Customer
5/1/2025
Very polite and quick service!
5/2/2025
Rachel, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER, MI
Mary V|2014 Chevrolet Equinox
Confirmed Service Customer
5/5/2025
JR the service rep was helpful in guiding me on what I needed without suggesting service not necessary. Jason the Service Manager was involved in discussions. Have a high level of confidence in Serra Buick Rochester Hills
5/6/2025
Mary, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Nancy K|2022 Buick Encore GX
Confirmed Service Customer
5/7/2025
Very nice, professional personal. A little bit longer wait to get car back. But all in all I will return in the future when needed. Michelle Moore was awesome. Nk
5/8/2025
Nancy, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AUBURN HILLS, MI
Caren F|2020 Buick Encore GX
Confirmed Service Customer
5/7/2025
The work was done efficiently and quickly. The service advisor was very good.
5/8/2025
Caren, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER HILLS, MI
Joseph M|2024 Buick Envision
Confirmed Service Customer
5/9/2025
Had a problem with the anti-lock brake system. Everything got fixed and I also got a free car wash.
5/11/2025
Thank you for taking the time to let us know how we did. We hope you have a great day!
ROCHESTER HILLS, MI
Kellianne D|2017 GMC Canyon
Confirmed Service Customer
5/9/2025
Staff was amazing
5/11/2025
Kellianne, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
SHELBY TOWNSHIP, MI
Cole B|2024 GMC Sierra 1500
Confirmed Service Customer
5/9/2025
Michelle in service is simply the best. She got me in and out quickly and was very friendly and professional. If your looking for a great service experience you have to visit Serra Buick GMC of Rochester Hill's.
5/12/2025
Cole, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Debra C|2024 Buick Envista
Confirmed Service Customer
5/9/2025
Everyone was helpful andy appointment went smoothly. I was in and out in under an hour
5/12/2025
Debra, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER, MI
William R|2025 GMC Sierra 1500
Confirmed Sales Customer
5/9/2025
Great vehicle experience throughout the entire dealership. Thank you
HOUSE HOUSE SALESPERSON
5/11/2025
We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Mashuka A|2025 Buick Envista
Confirmed Sales Customer
5/10/2025
It was truly wonderful to see everyone come together to help find the best deal possible.
TROY TAYLOR
5/12/2025
Mashuka, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
STERLING HEIGHTS, MI
Logan Y|2025 GMC 1500 Sierra
Confirmed Sales Customer
5/12/2025
Grant Jason and Matt were helpful in the process’s.
GRANT GRIDER
5/12/2025
We're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Winona E|2024 Chevrolet Blazer
Confirmed Service Customer
5/12/2025
It was very quick and the staff was friendly.
5/13/2025
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Susan P|2011 Chevrolet Malibu
Confirmed Service Customer
5/12/2025
Oil change with tire rotation promptly performed with friendly service
5/13/2025
Susan, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Jeongwoo Y|2021 Chevrolet Traverse
Confirmed Service Customer
5/14/2025
Very kind.
5/15/2025
Jeongwoo, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
ROCHESTER HILLS, MI
Amanda C|2024 GMC Terrain
Confirmed Service Customer
5/15/2025
The staff was friendly, knowledgeable, and helpful!
5/16/2025
Amanda, we're glad to hear you found our staff was so knowledgeable and helpful! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
Aaron W|2022 GMC Yukon XL
Confirmed Service Customer
5/9/2025
Na
5/11/2025
Thank you for taking the time to let us know how we did. We hope you have a great day!
ROCHESTER HILLS, MI
Hammad S|2025 Buick Encore GX
Confirmed Sales Customer
5/12/2025
Good customer service and follow up from the associate.
SANDRA BERNIER
5/13/2025
We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER, MI
Angela B|2026 GMC Terrain
Confirmed Sales Customer
5/12/2025
John treated us like family. John was very knowledgeable but if there was something he wasn't sure of he would research to get the answers we needed. John was also very prompt in returning phone calls. He was a pleasure to work with.
JOHN SWANSON
5/14/2025
Angela, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SHELBY TOWNSHIP, MI
Jeffrey H|2025 GMC Sierra 1500
Confirmed Sales Customer
5/12/2025
Ryan Berger was fantastic from beginning to end. Highly recommend using Serra Buck GMC of Rochester Hills for purchasing/ leasing Vehicles.
RYAN BERGER
5/14/2025
Jeffrey, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ROCHESTER HILLS, MI
Paul H|2025 Buick Enclave
Confirmed Sales Customer
5/15/2025
Josh Swanson did an outstanding job and I would deal with him again ina heart beat! Thank you Josh!! Well done Serra GMC
JOSHUA SWANSON
5/16/2025
Paul, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
Natalie S|2020 GMC Terrain
Confirmed Service Customer
5/15/2025
Great experience and service
5/16/2025
Natalie, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
WASHINGTON, DC
Christopher H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/16/2025
Michelle is great to work with.
5/17/2025
Christopher, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Robert S|2020 Buick Encore GX
Confirmed Service Customer
5/16/2025
We had a serious transmission issue with our Encore GX. Going from reverse to drive there was a delay before moving forward. The delay got as long as 20 seconds. Your Service Advisor Marc Cortopassi was a great help, understanding the issue, providing timely updates and providing a much needed loaner. Thanks Marc!
5/18/2025
Robert, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER HILLS, MI
Mark L|2022 Buick Enclave
Confirmed Service Customer
5/15/2025
Y
5/16/2025
Mark, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
BRUCE TWP, MI
Lawrence C|2024 Buick Envision
Confirmed Service Customer
5/15/2025
Great service, great experience.
5/16/2025
Lawrence, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
John M|2025 GMC Acadia
Confirmed Sales Customer
5/15/2025
Friendly, professional, efficient sales consultant, Sandra!
SANDRA BERNIER
5/16/2025
John, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARLEVOIX, MI
Jessica C|2025 Buick Envision
Confirmed Sales Customer
5/15/2025
VIP professional service
COLE BUSSELLE
5/16/2025
Jessica, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Kendall S|2015 Buick Encore
Confirmed Service Customer
5/15/2025
The estimate I was quote for my service was spot on and the service advisor was friendly and helpful.
5/16/2025
Kendall, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please don't hesitate to reach out to us if there's anything more we can do!
ROCHESTER HILLS, MI
Dawn R|2023 Buick Encore GX
Confirmed Service Customer
5/17/2025
Every employee I came in contact with were very polite. I’m always pleased when visiting Serra GMC
5/19/2025
Thank you for choosing Serra Buick GMC Rochester Hills as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Andrea P|2020 Buick Encore GX
Confirmed Service Customer
5/19/2025
Very pleased! Excellent vehicle repair, & grateful for loaner vehicle. Overall great customer service. Thanks again 😊
5/21/2025
Andrea, thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
SHELBY TOWNSHIP, MI
David W|2018 Chevrolet Equinox
Confirmed Service Customer
5/20/2025
Stopped in to see if I could get an oil change or ask if I needed an appointment. They were real busy and they had me out within the hour no problem.
5/21/2025
David, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
OAKLAND, MI
Cheryl S|2023 Buick Envision
Confirmed Service Customer
5/21/2025
Marc handled my issue perfectly. I was in and out. Service couldn’t be better.
5/22/2025
Cheryl, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
Anne D|2025 Buick Envision
Confirmed Sales Customer
5/16/2025
It was excellent! Everything was explained in a clear and understandable manner. John offered any future issues or concerns in the future as well. I’m happy with my purchase.
JOHN SWANSON
5/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LIVONIA, MI
John G|2025 Buick Envista
Confirmed Sales Customer
5/19/2025
My salesperson, Brandon Jessel, was awesome. I was able to handle must things over the phone. He had all the paperwork ready when I arrived at the dealership later that day. Then all I had to do was sign with the finance manager David Lee, who also found me a lower interest rate. All around a very pleasant experience.
BRANDON JESSEL
5/20/2025
John, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AUBURN HILLS, MI
Robert R|2023 GMC Acadia
Confirmed Service Customer
5/20/2025
My service advisor Jeff was GREAT! Very helpful and friendly. I will definitely consider this dealership when looking for my next new vehicle.
5/21/2025
Robert, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!
MACOMB, MI
Audrey R|2023 Buick Encore GX
Confirmed Service Customer
5/20/2025
Super friendly and fast! I felt like a valued customer!! Highly recommend this dealership!
5/21/2025
Audrey, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
SHELBY TOWNSHIP, MI
Richard J|2021 GMC Acadia
Confirmed Service Customer
5/21/2025
Marc is very nice and helpful. Very good experience.
5/22/2025
Richard, thank you so much for your positive comments about Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Robert H|2023 Buick Envision
Confirmed Service Customer
5/21/2025
On time - little wait time Question answered concerning malfunction of vehicle
5/23/2025
Robert, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
Dawn Z|2025 Buick Envision
Confirmed Sales Customer
5/22/2025
Troy and the staff were excellent. They were very helpful.
TROY TAYLOR
5/23/2025
Dawn, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
AUBURN HILLS, MI
William H|2025 Buick Enclave
Confirmed Service Customer
5/23/2025
Outstanding service from Marc and service department team
5/23/2025
We're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills - Service. We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER HILLS, MI
Jon N|2025 Buick Enclave
Confirmed Sales Customer
5/22/2025
It was my first time moving from Chevy in a while. Grant and Dave were helpful. Had the exact vehicle my wife and I were looking for. Only complaint I would have is vehicle we had a few pain chips. Grant tried to touch up but paint does not match well.
GRANT GRIDER
5/23/2025
We're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please don't hesitate to reach out if there's anything additional we can do for you.
MACOMB, MI
Samantha F|2022 Chevrolet Blazer
Confirmed Service Customer
5/23/2025
They were very nice and kept me updated on everything with my car.
5/24/2025
Samantha, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING HEIGHTS, MI
Joseph G|2023 Buick Envision
Confirmed Service Customer
5/23/2025
Quick and easy. Service rep was very courteous and helpful.
5/24/2025
Joseph, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Patrick F|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
5/24/2025
Very easy to purchase the car. The salesperson Josh was a great asset in making the whole process easy
JOSHUA SWANSON
5/26/2025
Patrick, we're happy to hear you had such a positive experience with Josh! Thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
OAKLAND TOWNSHIP, MI
Laura M|2025 GMC Terrain
Confirmed Sales Customer
5/27/2025
Grant Grider did an amazing job!
GRANT GRIDER
5/28/2025
Laura, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
ROYAL OAK, MI
Michael M|2024 Buick Envision
Confirmed Service Customer
6/2/2025
As always friendly. Efficientand job well done
6/3/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Maria T|2025 GMC HUMMER EV SUV
Confirmed Sales Customer
6/2/2025
They were very helpful! We found what we wanted!
GRANT GRIDER
6/3/2025
Maria, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHELBY TOWNSHIP, MI
Toma H|2023 GMC Sierra 1500
Confirmed Service Customer
5/21/2025
Impeccable service, will definitely be back!
6/3/2025
Toma, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
UTICA, MI
Jamey G|2024 Buick Envista
Confirmed Service Customer
6/2/2025
The staff is always very friendly and helpful.
6/3/2025
Jamey, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
CHESTERFIELD, MI
Jerilee V|2020 Buick Envision
Confirmed Service Customer
5/26/2025
Friendly and extremely courteous
5/26/2025
Jerilee, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
ROCHESTER HILLS, MI
Andre S|2025 GMC Sierra 1500
Confirmed Sales Customer
5/26/2025
Very good
COLE BUSSELLE
5/27/2025
Andre, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
TROY, MI
Joyce B|2025 Buick Envision
Confirmed Service Customer
5/26/2025
Everyone was polite and helped me out even though I came in last minute! Thank you
5/27/2025
Joyce, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Cristina C|2021 GMC Acadia
Confirmed Service Customer
5/27/2025
Never a friendly vibe here. It always seems like the service agents don’t want to take any extra step to help you.
5/27/2025
Cristina, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 651-5500 when you have a chance. Thank you, and we look forward to hearing from you.
ROCHESTER HILLS, MI
Alvaro V|2025 GMC Sierra 1500
Confirmed Sales Customer
5/28/2025
Brandon Jessel was very collaborative, he helped to make this a great experience. Other agencies did not want to take my Elantra, he reviewed and find alternatives.
BRANDON JESSEL
5/29/2025
Alavaro, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Thank you again for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
ROCHESTER HILLS, MI
Raymond S|2024 GMC Sierra 1500
Confirmed Service Customer
5/29/2025
I as treated at the door and treated well through the whole interaction
5/30/2025
Raymond, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
MACOMB, MI
Samer A|2024 Buick Enclave
Confirmed Service Customer
6/2/2025
I had a complicated fault in the transmission that needed more than one visit to solve it. The team were understanding and helpful including Mark my service advisor and tge service manager. Happy with the service so far
6/3/2025
Samer, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER HILLS, MI
Peter C|2023 Buick Enclave
Confirmed Service Customer
6/3/2025
Service work was performed efficiently while I waited in your very nice waiting room. Advisor met me as soon as I arrived and communicated with me when the work was done. Excellent customer service.
6/4/2025
Peter, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
OAKLAND TOWNSHIP, MI
Debra B|2011 GMC Terrain
Confirmed Service Customer
6/3/2025
My service team member was Mare Cortopassi. He was very knowledgeable and friendly. I hadn't been in for a year for maintenance so we reviewed what needed to be addressed. I waited for my vehicle and the service team was very efficient because I wasn't there all day. I would recommend this dealership.
6/4/2025
Debra, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
MACOMB, MI
Brett S|2025 GMC Yukon
Confirmed Sales Customer
6/3/2025
Brandon was great to work with
BRANDON JESSEL
6/4/2025
Brett, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
Michael S|2020 Buick Enclave
Confirmed Service Customer
6/4/2025
Jeff Miles was great. Kept me informed and was accurate with answers and knowledgable.
6/5/2025
Michael, we are very happy to have provided you with such a positive experience! We hope to see you soon!
SHELBY TOWNSHIP, MI
Mary M|2023 Buick Envision
Confirmed Service Customer
6/4/2025
Prompt service..dealership, service area, used to wash car after they changed oil etc but not this time. I wish someone would have told me how to get dashboard info, picture off re tire pressure.
6/5/2025
Mary, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
ROCHESTER HILLS, MI
Bob L|2020 GMC Yukon
Confirmed Service Customer
6/4/2025
Dealer turned the vehicle around in a day which was great. Service rep Marc was great and applied a service coupon which helped. Overall, the dealer repair costs were significantly higher and not competitive. Recognize it’s a dealership with a different cost structure and using genuine GM parts, but they are almost double what highly recommended repair shops charge. Won’t be back unless absolutely have to.
6/5/2025
Bob, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (248) 651-5500 so we can assist you further.
ROCHESTER HILLS, MI
Annemarie H|2023 GMC Yukon
Confirmed Service Customer
6/9/2025
Nice staff and great area to utilze wifi
6/10/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
ROCHESTER, MI
Paula H|2024 Buick Envision
Confirmed Service Customer
6/9/2025
Prompt service. Appreciated the car wash!
6/10/2025
Paula, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
SHELBY TOWNSHIP, MI
Donald B|2023 Buick Enclave
Confirmed Service Customer
6/9/2025
Great as usual.
6/10/2025
Thank you for choosing Serra Buick GMC Rochester Hills as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
ROCHESTER, MI
Robert H|2023 Buick Envision
Confirmed Service Customer
6/2/2025
part not in stock
6/3/2025
We appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (248) 651-5500 so we can assist you further.
ROCHESTER HILLS, MI
Kenneth S|2024 Buick Encore GX
Confirmed Service Customer
6/2/2025
Vehicle in for oil change and tire rotation. Technician broke stud during rotation. Service advisor discussed isuue and next steps. Apologized and asked if I could wait while replacement stud was procured. Repair was completed and dealership offered complementary oil change and tire rotation next time as compensation for delay. I appreciated the openness and honesty during the process!
6/3/2025
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PONTIAC, MI
Paul T|2025 Buick Envista
Confirmed Sales Customer
6/2/2025
easy smooth process
JOSHUA SWANSON
6/4/2025
Paul, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Donald R|2024 GMC Terrain
Confirmed Service Customer
6/4/2025
It took A long time to repair my vehicle, but a loaner was supplied and the problem with my car was done satisfactory
6/5/2025
Donald, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Serra Buick GMC Rochester Hills. If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Anastasia M|2025 Buick Encore GX
Confirmed Sales Customer
6/10/2025
Amazing service! Tom was very helpful and explained everything very well.
THOMAS SCHNEIDER
6/11/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
ANN ARBOR, MI
Edith A|2026 GMC Terrain
Confirmed Sales Customer
6/11/2025
Our experience was wonderful. Tim was our sales agent and he did an outstanding job working with us. We truly appreciated his curiosity toward helping us with our purchase. Never once did he push us just to make a sale or try to talk us into something we did not want. Thank you, Mike and Edie Artman
TOMA HERMZ
6/12/2025
Edith, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING HEIGHTS, MI
David C|2023 GMC Sierra 1500
Confirmed Service Customer
6/11/2025
Always a pleasure! Keep up the good work
6/12/2025
David, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
SHELBY TOWNSHIP, MI
David T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/11/2025
Easy to schedule service. Completed on time with quality.
6/12/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
BRUCE TWP, MI
Diane D|2024 GMC Terrain
Confirmed Service Customer
6/9/2025
Friendly people, pleasant waiting area, and quick service.
6/10/2025
Diane, It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
SHELBY TOWNSHIP, MI
Sandi F|2025 Chevrolet Trailblazer
Confirmed Service Customer
6/9/2025
Easy to schedule appt. Friendly, thorough, and quick service!
6/10/2025
Sandi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Nashat K|2019 Buick Enclave
Confirmed Service Customer
6/10/2025
Service manager was excellent and job was done on time And I love the waiting room, free coffee and TV 20 years of experience with this dealer love it❤️
6/11/2025
Nashat, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills - Service. Feel free to reach out to us if you need anything. Have a wonderful day.
STERLING HEIGHTS, MI
Judith R|2025 GMC Acadia
Confirmed Sales Customer
6/10/2025
Very user friendly and quick
TOMA HERMZ
6/11/2025
Judith, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Terri S|2019 GMC Terrain
Confirmed Service Customer
6/12/2025
quick service, courteous representative
6/13/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Sharon A|2023 GMC Sierra 2500 HD
Confirmed Service Customer
6/13/2025
Excellent service, excellent team.
6/15/2025
Sharon, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
SHELBY TOWNSHIP, MI
Patrick B|2023 GMC Yukon
Confirmed Service Customer
6/13/2025
Great service writer. He got me right in and al of the work was done as promised.
6/15/2025
Patrick, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Gary S|2021 Buick Encore GX
Confirmed Service Customer
6/13/2025
It was easy to make an appointment, easy check in, quick service
6/15/2025
Gary, we want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!
WATERFORD, MI
Bruce M|2025 GMC Sierra 1500
Confirmed Sales Customer
6/18/2025
Best truck buying experience I've ever had!!!
JOSHUA SWANSON
6/18/2025
Bruce, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
ORTONVILLE, MI
Lyle C|2023 Buick Encore GX
Confirmed Service Customer
6/13/2025
Everyone was very polite. Service was completed quickly.
6/16/2025
Lyle, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
TROY, MI
Michael S|2020 Buick Enclave
Confirmed Service Customer
6/14/2025
The Service Consultant, Jeff Miles, was excellent. Stayed in touch, thorough and great personality.
6/16/2025
Michael, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
SHELBY TOWNSHIP, MI
Joseph M|2024 Buick Envision
Confirmed Service Customer
6/14/2025
Got an oil change. It was done right away. They washed my car. I am very happy with SERRA.
6/16/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please don't hesitate to reach out!
ROCHESTER HILLS, MI
Regina H|2023 GMC Sierra 1500
Confirmed Service Customer
6/16/2025
I was able to get out of my lease early..
6/16/2025
Regina, we are very happy to have provided you with such a positive experience! We hope to see you soon!
DETROIT, MI
Oleg V|2022 Buick Envision
Confirmed Service Customer
6/17/2025
Buick Envision 2022 ST The one thing messed up overall good experience. The brakes: They were squeaking on reverse, very loud. Took car back to dealership, they fixed front brakes only. Now it is pulsating when braking. Rear brakes rotors have 1/4% rust on the braking surfaces. And brakes are not as powerful as on my other cars. Rust is possible having effect on this. Send e-mail to Serra Buick salesmen, so far it was not answered...
6/18/2025
Oleg, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 651-5500 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
ROCHESTER HILLS, MI
Karen B|2019 GMC Terrain
Confirmed Service Customer
6/18/2025
Very understanding and helpful
6/22/2025
Karen, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
TROY, MI
Larhonda M|2025 Buick Envista
Confirmed Sales Customer
6/20/2025
Grant G. Was a great sales representative, he was very informative, welcoming and made sure i got the vehicle i wanted with no problems. He made sure my process was smooth sailing.. i think he deserves a raise! Also the sales manager Bill R. was very helpful and responsive to any questions and concerns i might have had! What a great duo! Thanks again to them both for getting me what i want, when i needed it!
GRANT GRIDER
6/23/2025
Larhonda, thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
SOUTHFIELD, MI
Larry R|2026 GMC Terrain
Confirmed Sales Customer
6/18/2025
From Jason to Joshua the experience was excellent. They assisted in my getting the SUV I wanted and worked to get me the best lease deal. This is a first class dealership
JOSHUA SWANSON
6/19/2025
Larry, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Timothy H|2025 GMC Sierra 1500
Confirmed Sales Customer
6/18/2025
Great at follow up! I was very pleased with the customer focus and service. Thanks
THOMAS SCHNEIDER
6/19/2025
Timothy, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Spencer U|2025 Buick Encore GX
Confirmed Sales Customer
6/18/2025
The salesman was Great and he helped me find the color amthat I wanted by thinking outside of the box and getting me a demo vehicle that I like
JOSHUA SWANSON
6/19/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Manuel M|2014 Buick Regal
Confirmed Service Customer
6/22/2025
Very good service
6/23/2025
Manuel, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
John D|2022 GMC 1500 Sierra
Confirmed Service Customer
6/23/2025
The service team at Serra provides the best customer satisfaction I have ever experienced. I will always trust Mr Cortapassi to deliver exceptional advice on repairing my vehicles. Jason and John are great leaders and the entire team are always happy to see me, and completely efficient with my visits. GREAT JOB !
6/24/2025
John, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLARKSTON, MI
George P|2025 Buick Envista
Confirmed Sales Customer
6/23/2025
Troy Taylor did a very good job to get me the deal I wanted and I am very happy with my new Buick!
TROY TAYLOR
6/24/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Patrick C|2017 GMC 1500 Sierra
Confirmed Service Customer
6/24/2025
Marc, was great help with people at the warranty that I had purchased. The work quickly done and let me know everything what was happen. Very happy with everything.
6/25/2025
Patrick, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER HILLS, MI
Brandon J|2021 GMC 1500 Sierra
Confirmed Service Customer
6/25/2025
Great Job
6/26/2025
Brandon, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
ALMONT, MI
Jessica Z|2023 Buick Envision
Confirmed Service Customer
6/20/2025
Everyone is always efficient, which I appreciate.
6/23/2025
Jessica, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We look forward to your next visit! Take care!
ROCHESTER, MI
Robert A|2023 GMC Acadia
Confirmed Service Customer
6/23/2025
Pleasant as usual..
6/24/2025
Robert, thank you for choosing Serra Buick GMC Rochester Hills as your first choice for all your automotive needs! We hope to see you soon!
MACOMB, MI
Renato D|2014 Buick LaCrosse
Confirmed Service Customer
6/24/2025
Got a text from my service representative said 'if there is anything that would make you more comfortable let me know' . I asked for some cold water since it was 100 degrees on that day. He came in with a iced cold bottle for me.
6/25/2025
We're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Robert S|2026 GMC Terrain
Confirmed Sales Customer
6/25/2025
Everything went smooth.
BRANDON JESSEL
6/25/2025
Robert, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Louise H|2025 Buick Encore GX
Confirmed Sales Customer
6/25/2025
Brandon was extremely helpful!
BRANDON JESSEL
6/26/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
BLOOMFIELD HILLS, MI
Daniel A|2023 GMC Terrain
Confirmed Service Customer
6/26/2025
always excellent customer sevice. I took my daughters terrain in for a flat repair, completed in 45 mins. id like to acknowledge Jeff Miles for his professionalism.
6/27/2025
Daniel, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
OAKLAND, MI
Bohdan L|2014 Chevrolet Equinox
Confirmed Service Customer
6/27/2025
All work was done well and chare was as expected per information provided ahead of repairs. However, I was disappointed that the front brakes lasted only 36,430 miles and rotors apparently could not be resurfaced. These replacement brakes squalled and needed to be treated at Serra, which cost more money and did not solve the problem. The original front brakes lasted 110,151 miles before replacement at Serra.
6/29/2025
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 651-5500 when you have a chance. Thank you, and we look forward to hearing from you.
TROY, MI
Frederick W|2025 GMC 1500 Sierra
Confirmed Sales Customer
7/1/2025
Just a great experience and easy
COLE BUSSELLE
7/3/2025
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BRUCE TOWNSHIP, MI
Paul F|2025 Buick Encore GX
Confirmed Sales Customer
6/25/2025
Good experience, relative easy process.
JACOB SWANSON
6/26/2025
Paul, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
David P|2025 Buick Encore GX
Confirmed Sales Customer
6/26/2025
My salesperson, Cole, was excellent and easy to work with. The extended warranty process felt a little like a money grab. The vehicle was missing the front floor mats but Cole and the dealership quickly resolved the issue and delivered mats directly to my home. They are still working on the missing rear cargo cover.
COLE BUSSELLE
6/27/2025
David, thank you for your kind review; we are happy to pass along your comments to Cole here at Serra Buick GMC Rochester Hills! We look forward to your next visit! Take care!
STERLING HEIGHTS, MI
Christine B|2024 Buick Encore GX
Confirmed Service Customer
6/27/2025
Prompt, friendly and helpful with questions. Jeffrey went the extra mile with service!!
6/29/2025
Christine, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
MACOMB, MI
Teara H|2025 GMC Acadia
Confirmed Sales Customer
6/28/2025
Shawn was great to work with very helpful and good communication
SHAWN BURCHI
6/30/2025
We're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. We hope you have a great day!
IMLAY CITY, MI
Osiel R|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/29/2025
Excellent service as usual, no issues whatsoever!
6/30/2025
Thank you for choosing Serra Buick GMC Rochester Hills as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
James W|2024 GMC Acadia
Confirmed Service Customer
7/1/2025
To start, I miss Michelle. The other SA's are very good. I saw Mark who is great.
7/3/2025
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
TROY, MI
Raj K|2022 Buick Envision
Confirmed Service Customer
7/2/2025
very helpful
7/4/2025
Raj, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Thomas B|2025 Buick Encore GX
Confirmed Sales Customer
7/2/2025
Quick and prompt professional service provided by John Swanson.
JOHN SWANSON
7/4/2025
Thomas, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
ROCHESTER HILLS, MI
Navneet G|2013 Buick Enclave
Confirmed Service Customer
7/3/2025
Normally the service experience at the dealership is very good... However, this time the repair work took much longer than planned, and the vehicle was finally delivered after much follow-up and almost 2 weeks after the promised date... The repair cost was also very high when compared against the original estimate provided...
7/3/2025
Navneet, thank you; we appreciate your feedback! Thank you for leaving feedback. Please reach out to us at (248) 651-5500 so we may identify ways to improve your experience.
ROCHESTER HILLS, MI
Rodney M|2024 Buick Envision
Confirmed Service Customer
7/1/2025
My service experience at Serra is always positive. Marc the Service Advisor is the most knowledgeable "car guy" I know. He always has an answer to every question or concern I have asked him.
7/3/2025
Rodney, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Thomas D|2025 Buick Enclave
Confirmed Sales Customer
7/1/2025
Great experience. Really like Sandra Bernier,so helpful. Followed up all the time from beginning to post delivery.
SANDRA BERNIER
7/3/2025
We're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please don't hesitate to reach out if there's anything additional we can do for you.
SHELBY TOWNSHIP, MI
Alfred P|2019 GMC 1500 Sierra
Confirmed Service Customer
7/2/2025
Pulled in at the appointed time. They took me right in. The advisor said it would be an hour and I was in and out in an hour. Very happy with the service.
7/6/2025
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
WASHINGTON, MI
Andrea D|2023 GMC Acadia
Confirmed Service Customer
7/3/2025
Everything was fine until I was ready to leave and the service department gave one of my remotes to another customer. Thst customer had already left. I brought both remotes in to have the batteries changed.
7/3/2025
Andrea, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (248) 651-5500 so we may identify ways to improve your experience.
SHELBY TOWNSHIP, MI
Annamaria F|2025 GMC Yukon
Confirmed Sales Customer
7/4/2025
Friendly, polite and great to work with
JOSHUA SWANSON
7/6/2025
Annamaria, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
SHELBY TOWNSHIP, MI
William Z|2025 Buick Envision
Confirmed Sales Customer
7/4/2025
Great service. Troy was amazing.!
TROY TAYLOR
7/7/2025
William, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Thank you again for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
MACOMB, MI
Peter C|2025 Buick Enclave
Confirmed Sales Customer
7/6/2025
Outstanding customer service and my salesperson understood my needs and was able to work a deal that met my needs. This is the 3rd car that I’ve purchased from him in the past 5 years. A special thanks to Brandon Jessel and Bill Ritter.
BRANDON JESSEL
7/7/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OAKLAND TOWNSHIP, MI
Kelly H|2025 GMC Sierra 1500
Confirmed Sales Customer
7/7/2025
Excellent customer service and professionalism.
JOHN SWANSON
7/9/2025
Kelly, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
TROY, MI
Mark P|2014 GMC 1500 Sierra
Confirmed Service Customer
7/3/2025
Typical oil change and tire rotation went well. Previous visit was a ball joint and suspension arm replacement. After a little more than 1000 miles tire edge wear was worse or same, so they rechecked alignment. Realigned and tightened everything up, seems ok but will know with time. Try to get corrected before putting on a new set of tires. They were very amicable to recheck and to make sure they got it right.
7/6/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
ROCHESTER, MI
Stanley L|2023 GMC Acadia
Confirmed Service Customer
7/3/2025
Quick and easy
7/6/2025
Stanley, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
Katie K|2025 GMC HUMMER EV
Confirmed Sales Customer
7/5/2025
From the first introductions to the final step, purchasing and driving the car home, everyone at the dealer was incredible, friendly, knowledgeable and professional. Tim made it seem like we had known each other for years and made the process comfortable and enjoyable.
TOMA HERMZ
7/7/2025
Katie, we're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
LAKE ORION, MI
Brian H|2025 GMC Sierra 1500
Confirmed Sales Customer
7/7/2025
My truck was ready, and sales team was knowledgeable on the product. It was a smooth process from beginning to end. Great job by Gary and Tim in the sales room.
TOMA HERMZ
7/8/2025
Brian, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLARKSTON, MI
Carolini S|2020 Buick Encore GX
Confirmed Service Customer
7/8/2025
Limited time for a simple service like oil change. Horrible customer care and on top of that they broke the antenna!
7/12/2025
Carolini, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 651-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCHESTER HILLS, MI
Robert S|2020 Buick Encore GX
Confirmed Service Customer
7/9/2025
Had a morning oil change and tire rotation. As always the service was professional and friendly. Thanks Serra!
7/10/2025
Robert, thank you for choosing Serra Buick GMC Rochester Hills as your first choice for all your automotive needs! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Mike S|2024 Buick Encore GX
Confirmed Service Customer
7/11/2025
I went in to have leak in my front passenger tire fixed. Your serviceman Marc was very polite and Courteous... while I waited . He followed up to see if I needed anything or had any questions... The tire was repaired in a very timely manner.. I've always had a good experience when bringing my vehicles in for service
7/14/2025
Mike, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
SHELBY TOWNSHIP, MI
Sean B|2019 Buick Enclave
Confirmed Service Customer
7/7/2025
The dealership was poor at communicating. I had to call directly for updates throughout. I had an 8:30am appointment for check engine light. Advisor said it could be done same day or it may go to next day. I called at 4:30 to get update before they closed and was told he would call back shortly which he never did. I didn’t get a call the next day so I called after 11am to get update. Issue sounded similar to special coverage matter that was previously repaired but when I asked about it the advisor was not certain and didn’t have good explanation why it wasn’t covered by the special coverage this time. Overall they need to be proactive in communicating status and be an advocate for the customer.
7/11/2025
Sean, thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please get in touch with us at (248) 651-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCHESTER HILLS, MI
Patrick G|2021 GMC Yukon
Confirmed Service Customer
7/8/2025
I leased and bought my vehicle from your dealership, and brought it in for service, and the service was poor. Unattentive. Untimely. Indifferent to the customer. I expected better service for the loyal cost. I will not be returning.
7/13/2025
We regret to hear that your experience with us was not a more positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (248) 651-5500.
BIRMINGHAM, MI
Rick D|2025 GMC Acadia
Confirmed Service Customer
7/8/2025
Just an oil change with no issues. Online scheduling was easy. Text messages indicating vehicle is ready was good and preferred
7/9/2025
Rick, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
James R|2018 Buick Encore
Confirmed Service Customer
7/9/2025
Fast, efficient and friendly —what more can I ask for?
7/10/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Jason S|2024 GMC Yukon
Confirmed Service Customer
7/9/2025
I had some plastic debris get lodged in my axle/driveshaft and thankfully Serra diagnosed the problem quickly and removed it. Appreciated the quick response.
7/10/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER, MI
John M|2023 GMC Acadia
Confirmed Service Customer
7/14/2025
Friendly, efficient and great work
7/15/2025
John, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
SHELBY TOWNSHIP, MI
Jamie J|2024 Buick Encore GX
Confirmed Service Customer
7/15/2025
Everyone is exceptional! Very nice and I hadn’t had a new car in 15 years and the process went very smooth when I purchased my car back in September 2024. I would recommend you guys to my family and friends
7/16/2025
Jamie, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING HEIGHTS, MI
Rhiannon G|2022 GMC Canyon
Confirmed Service Customer
7/16/2025
Marc was very friendly and helpful.
7/17/2025
Rhiannon, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Brenda V|2023 GMC Yukon
Confirmed Service Customer
7/16/2025
Had me in and out within a hour. Everyone was extremely friendly and eager to please.
7/17/2025
Brenda, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Diane V|2025 Buick Envista
Confirmed Sales Customer
7/18/2025
My salesman Troy was very personable and helpful . I never felt pressured. He took his time and was very patient . Technology in cars today is amazing . Can be frustrating for more mature customers. Thank you Troy! I love my Envista.
TROY TAYLOR
7/21/2025
Diane, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Karen P|2018 Buick Encore
Confirmed Service Customer
7/18/2025
I was happy that card battery was in stock and I was serviced quickly.
7/21/2025
Karen, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
ROCHESTER HILLS, MI
Linda S|2026 Buick Encore GX
Confirmed Sales Customer
7/19/2025
Jake Swanson was very helpful and worked hard to find the car I really wanted. Jake also took the time to help me download the app and spent time with me on how to work all the features in the car.
JACOB SWANSON
7/21/2025
Linda, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MADISON HEIGHTS, MI
Michele P|2025 GMC Sierra 1500
Confirmed Sales Customer
7/21/2025
Tim was absolutely a pleasure to work with, Bill the Manger was extremely friendly and worked to get us more in price range we were looking for. David was also a pleasure to work with and helped us understand all paperwork and potential policies with our new lease.
TOMA HERMZ
7/22/2025
Michele, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
AUBURN HILLS, MI
Bennet B|2025 GMC Canyon
Confirmed Sales Customer
7/22/2025
Sandra and Matt were terrific. Easy, convenient purchase and trade in. Very happy with our purchase.
SANDRA BERNIER
7/23/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Melissa B|2019 GMC Terrain
Confirmed Service Customer
7/23/2025
I came in for oil change and tire rotation. After I left the dealership my tire pressure light came on. I’ve never had a tire rotation where the air pressure was not checked. Back driver tire was at 24, back passenger 30, front tires 35. Then they said they washed my car. They did not. But that’s fine not a big deal. My main issue is that Jeff knew I had a $25 off discount but when I checked out the discount was not on the bill. So I had to wait another 10 minutes for this nice gentleman to assist me and correct the bill for me. I wish I knew his name. He sits in the very first desk. Very nice and helpful.
7/27/2025
Melissa, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (248) 651-5500 so we can make your experience a positive one.
ROCHESTER HILLS, MI
Marwa F|2025 GMC HUMMER EV Pickup
Confirmed Sales Customer
7/14/2025
Very easy process. Cole was great to work with
COLE BUSSELLE
7/15/2025
Marwa, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
WEST BLOOMFIELD, MI
Susan S|2023 Buick Envision
Confirmed Service Customer
7/15/2025
Everything went well. I would have liked to have had more follow up from the dealership as opposed to my having to call for updates.
7/16/2025
Susan, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
ROCHESTER HILLS, MI
Mark S|2025 GMC Yukon
Confirmed Sales Customer
7/15/2025
great experience at serra gmc
TROY TAYLOR
7/16/2025
Mark, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
TROY, MI
David T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
7/17/2025
As always, completed my service on time with quality.
7/20/2025
David, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Serra Buick GMC Rochester Hills
BRUCE TWP, MI
Brenda F|2025 Buick Envista
Confirmed Sales Customer
7/20/2025
I purchased a new 2025 Buick Sport Envista and I just love it, everything went smoothly at the dealership and I would recommend this dealership to anyone to go to. Thank-you.
TOMA HERMZ
7/22/2025
Brenda, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! Thanks again for the recommendation, and have an amazing day!
ORTONVILLE, MI
Hannah R|2026 GMC Terrain
Confirmed Sales Customer
7/23/2025
The men I worked with were incredibly kind, helpful, and knowledgeable. They walked me through all parts of the experience and answered all my questions. No part of this was rushed. It was a great experience
THOMAS SCHNEIDER
7/24/2025
Hannah, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
CLAWSON, MI
Charles M|2024 GMC Yukon
Confirmed Service Customer
7/28/2025
While I did mark excellent for the work done I have a few little things. I don't understand way the tech's have to move the seat. I do understand why but why can't they just move it forward or backwards. Not totally change the position. I had the radio off so not to be on and be an annoyance. Again, why do they have to turn the radio on and change my station. I mean they are in the vehicle for just a few minutes, they have to listen to the radio while they move the vehicle. One other small thing, I had a cover on my arm rest as I use it often, why it is there. I have a small cover I keep on it to keep arm oils from marking it over time. Yes, I'm very anal about my vehicles. iIdidn't notice it was gone until I got home. I called to see if it could be found, no return call. Again not a big deal but another something. I've already replaced it.
7/29/2025
Charles, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 651-5500. We look forward to hearing from you.
ROCHESTER HILLS, MI
Nancy G|2026 GMC Terrain
Confirmed Sales Customer
7/25/2025
Knowledgeable sales person. Made process very easy. Would recommend dealership to others looking for vehicle.
SANDRA BERNIER
7/25/2025
Nancy, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER HILLS, MI
Ryan M|2025 GMC Sierra 1500
Confirmed Sales Customer
7/25/2025
Troy & Jason are wonderful to work with!
TROY TAYLOR
7/25/2025
Ryan, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLINTON TOWNSHIP, MI
Jennifer R|2025 GMC Sierra 1500
Confirmed Sales Customer
7/25/2025
Troy and Jason were wonderful to work with, very please with the outcome
TROY TAYLOR
7/25/2025
Jennifer, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLINTON TOWNSHIP, MI
Jeffrey S|2018 Chevrolet Equinox
Confirmed Service Customer
7/28/2025
Professional and friendly
7/29/2025
Jeffrey, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Richard Z|2022 Buick Encore GX
Confirmed Service Customer
7/29/2025
Good job!
7/30/2025
Richard, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
OAKLAND, MI
Hammad S|2024 Buick Enclave
Confirmed Service Customer
7/29/2025
The work was done according to my expectations.
7/30/2025
Hammad, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER, MI
Marwan S|2025 GMC Sierra 1500
Confirmed Sales Customer
7/29/2025
I would like to thank the whole team, especially tom for the exceptional care I was provided. Everything went smoothly and I got my car very fast with minimal hiccups.
THOMAS SCHNEIDER
7/30/2025
Marwan, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
TROY, MI
Frederick W|2023 GMC Acadia
Confirmed Service Customer
7/30/2025
Great experience. Cole did very good with information and completing the Lease .
7/31/2025
Frederick, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
BRUCE TOWNSHIP, MI
Matthew D|2025 Buick Encore GX
Confirmed Service Customer
7/30/2025
Car was towed in on Saturday afternoon, but ready to go on Monday. Great job a always.
8/1/2025
Matthew, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
ROCHESTER HILLS, MI
Raniah E|2026 GMC Terrain
Confirmed Sales Customer
7/30/2025
Everything it was perfect
AHMED CROWDHURY
7/31/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
MACOMB, MI
Derrick W|2025 GMC HUMMER EV SUV
Confirmed Service Customer
7/30/2025
I was in for routine maintenance on my Hummer. low washer warning light is on. How was the washer fluid missed
7/30/2025
Derrick, we appreciate you taking the time to leave us this feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (248) 651-5500 so we can work towards a resolution.
CHESTERFIELD, MI
Ryan M|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
7/31/2025
I recently brought my vehicle in for service at Serra Buick GMC in Rochester Hills, and I couldn’t be more impressed. From the moment I arrived, the staff was professional, courteous, and incredibly efficient. The service advisors kept me informed throughout the process, explaining what was being done and why. I especially appreciated the comfortable waiting area—clean, spacious, with Wi-Fi and a big-screen TV to help pass the time. What really stood out was how quickly they completed the work. I expected to leave my car overnight, but they had everything wrapped up within a few hours, including a complimentary car wash! It’s clear they value their customers’ time and go the extra mile to deliver top-notch service. Whether you're in for routine maintenance or something more complex, Serra Buick GMC Rochester Hills makes the experience smooth and stress-free. Highly recommend!
8/3/2025
Ryan, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
NEW BALTIMORE, MI
Kevin H|2025 Buick Envista
Confirmed Sales Customer
7/31/2025
For the most part fast and efficient. Appreciate David for beating our credit unions apr and saving us a few bucks.
SANDRA BERNIER
8/3/2025
Kevin, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HOLLY, MI
Alma T|2025 Buick Encore GX
Confirmed Service Customer
8/1/2025
The dealership has been fine. However a brand new 2025 Buick Encore GX with 2,200 miles on it should not need its transmission rebuilt! That should qualify for the Michigan Lemon Law.
8/4/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 651-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.
TROY, MI
William M|2026 Buick Enclave
Confirmed Sales Customer
8/3/2025
Dealership personnel worked hard to obtain the vehicle with the specs I wanted helped getting me out of my lease vehicle early.
BRANDON JESSEL
8/5/2025
William, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
TROY, MI
Charles M|2024 GMC Yukon
Confirmed Service Customer
8/4/2025
Was able to get me in and mount a tire a needed.
8/5/2025
Charles, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER HILLS, MI
Dianne M|2024 Buick Envision
Confirmed Service Customer
8/5/2025
We were at Sierra parts department to purchase a new key- fab. We walked over to Sierra service department and were able to have the key-fab programmed right than- that was very helpful. We learned allot about key-fabs that day too. We were greeted with a staff who were very helpful.
8/6/2025
Dianne, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
OAKLAND TOWNSHIP, MI
Nicholas F|2025 GMC Sierra 1500
Confirmed Sales Customer
8/9/2025
Best dealer experience I have had in my 10 years of leasing cars. Quick and effective process. Willing to find the best fit for the customer.
BRANDON JESSEL
8/11/2025
Nicholas, thank you so much for your positive comments about Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROYAL OAK, MI
August K|2025 GMC Sierra 1500
Confirmed Sales Customer
8/9/2025
Grant Grider was excellent very knowledgeable about the products and met our needs. Customer service was outstanding. The other person involved in the sale of the vehicle was Jason he was very knowledgeable and professional. Both people were exceptionally outstanding! Thank you!
GRANT GRIDER
8/11/2025
August, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
SHELBY TOWNSHIP, MI
Kristin H|2023 Buick Envision
Confirmed Service Customer
8/9/2025
I was the first appointment of the morning and my car was immediately taken back and the oil change was completed within an hour. Super friendly staff and very courteous! Very clean and well appointed (coffee/water/etc) waiting area. I’ve been coming here for years and have always received great service!
8/11/2025
Kristin, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Brian R|2023 GMC Sierra 1500
Confirmed Service Customer
8/9/2025
Got in and out quick. That is what I expect when only getting an oil change
8/12/2025
Brian, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
TROY, MI
Kathy S|2021 Buick Envision
Confirmed Service Customer
8/10/2025
Friendly, efficient dealership. 🙂 A pleasure to have my car serviced at Serra Buick dealership to anyone. Jeff was a pleasant gentleman to have my first intake to service my Buick Envision . See you again, Kathy
8/12/2025
Kathy, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Gregory H|2025 GMC Sierra 1500
Confirmed Sales Customer
7/31/2025
Tony Taylor and Jason the manager were both awesome thanks
TROY TAYLOR
8/3/2025
Gregory, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you have any further questions, please give us a call. We're always happy to help!
MACOMB, MI
Anjali T|2025 Buick Envision
Confirmed Sales Customer
7/31/2025
Good customer service, discussed in detail. Very polite sales person Tim and Manager. I am very happy with this dealership.
TOMA HERMZ
8/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER, MI
Andre B|2025 GMC Acadia
Confirmed Sales Customer
7/31/2025
Troy came highly recommended and did not disappoint. Was very helpful in getting me a new lease car.
TROY TAYLOR
8/3/2025
Andre, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
WEST BLOOMFIELD, MI
Barbara H|2018 Buick Encore
Confirmed Service Customer
8/2/2025
Prompt service
8/4/2025
Barbara, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
ROCHESTER HILLS, MI
Thomas C|2025 Buick Encore GX
Confirmed Sales Customer
8/4/2025
Sandra was very professional and helpful. She made getting a new lease very easy.
SANDRA BERNIER
8/5/2025
Thomas, we're happy you found Sandra to be so supportive during your experience here at Serra Buick GMC Rochester Hills. We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Cheryl D|2024 Buick Envision
Confirmed Service Customer
8/8/2025
The appointment was on time, waiting room comfortable, was keep well informed of the progress of my oil change.
8/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
ROCHESTER HILLS, MI
Frank S|2023 GMC Acadia
Confirmed Service Customer
8/10/2025
The work was done on time and the dealership kept me informed of the repair and cost by phone.
8/12/2025
Frank, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Eugene K|2014 GMC Acadia
Confirmed Service Customer
8/10/2025
You did good!
8/13/2025
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
William H|2019 GMC Canyon
Confirmed Service Customer
8/11/2025
Good experience. They watch over my vehicle and I appreciate it. In and out very quick.
8/13/2025
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Gerard D|2025 Buick Encore GX
Confirmed Service Customer
8/11/2025
It’s always outstanding!
8/13/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Geraldine C|2023 Buick Enclave
Confirmed Service Customer
8/11/2025
Check in extremely slow. When picked up car had not been washed again (was not done at previous appointment either. )
8/11/2025
Geraldine, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (248) 651-5500 at your earliest convenience to discuss how we can turn your experience into a positive one.
CLINTON TOWNSHIP, MI
Jessica P|2020 Buick Encore GX
Confirmed Service Customer
8/12/2025
I was without a car for about a month and half also when I took my car in I had my bumper fixed some what so it wasn’t hanging off when I got my car back my bumper was hanging off with no explanation about it at all I know it was already messed up but I had so it wasn’t hanging took my are in car on 6/24/25 and got it back on 8/4/25 I’m happy I was able to get a loner for most of the time it did help
8/12/2025
Jessica, thank you for taking the time to leave us feedback about your experience with us. Here at Serra Buick GMC Rochester Hills, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (248) 651-5500 to discuss ways we can better serve you in the future.
ROCHESTER HILLS, MI
Michael J|2024 GMC Terrain
Confirmed Service Customer
8/14/2025
Easy scheduling and quality service.
8/16/2025
Michael, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
SHELBY TOWNSHIP, MI
Anna H|2015 Buick Encore
Confirmed Service Customer
8/14/2025
Excellent service Employee, Jeffrey Holzer was very helpful with what was needed for my car to be serviced at this time.
8/16/2025
Anna, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Patrick O|2021 GMC Acadia
Confirmed Service Customer
8/15/2025
Great customer service.
8/18/2025
Patrick, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
ROCHESTER HILLS, MI
Jennifer K|2015 Buick Enclave
Confirmed Service Customer
8/17/2025
marc is so helpful polite and friendly
8/18/2025
Jennifer, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please don't hesitate to reach out if there's anything additional we can do for you.
TROY, MI
Jeannine M|2019 GMC Terrain
Confirmed Service Customer
8/17/2025
Appointment made, upon arrival info immediately available to service advisor, helpful with suggestions & out in 5-10 minutes. Advised when car ready for pickup & again very efficient cashier. Would definitely recommend for service.
8/18/2025
Jeannine, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
TROY, MI
Michael O|2017 Chevrolet Trax
Confirmed Service Customer
8/11/2025
Excellent service and prompt turnaround time. Marc was awesome in helping with my service needs.
8/13/2025
Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
James G|2026 GMC Terrain
Confirmed Sales Customer
8/11/2025
Extremely friendly and professional. Very smooth purchase process.
SANDRA BERNIER
8/13/2025
James, we're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
SHELBY TOWNSHIP, MI
Melvin B|2023 GMC Yukon XL 1500
Confirmed Service Customer
8/12/2025
As long as you have Marc there, we will continue to get our car service there. One of the nicest person that I’ve dealt with in the last 30 years 😊
8/14/2025
Melvin, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills - Service. Please let us know if there is anything else we can do for you; we are more than happy to help!
PONTIAC, MI
Donna M|2024 Buick Encore GX
Confirmed Service Customer
8/13/2025
Experience was great. Good personnel and timely service.
8/15/2025
Donna, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHELBY TOWNSHIP, MI
David F|2021 Buick Enclave
Confirmed Service Customer
8/14/2025
The Service Dept. is always professional with really great people working there. Marc Cortopassi is the best!
8/16/2025
We're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills - Service. Thank you, and have a fantastic day!
ROCHESTER HILLS, MI
Thomas S|2019 GMC Terrain
Confirmed Service Customer
8/18/2025
Services handled my problem promptly and appreciate good service!
8/19/2025
Thomas, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Mark K|2023 GMC Sierra 1500
Confirmed Service Customer
8/20/2025
Fast and courteous service at a fair price.
8/21/2025
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
ROCHESTER HILLS, MI
Kimberly D|2018 Chevrolet Equinox
Confirmed Service Customer
8/20/2025
Mark was super nice and helpful
8/21/2025
Kimberly, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills - Service! We sincerely value your business and look forward to your next visit!
WATERFORD, MI
Paul C|2025 Buick Envision
Confirmed Sales Customer
8/20/2025
Amazing service!!! My salesperson was Toma (Tim) Hermz and he is so patient, kind, intelligent and thoughtful. He explained everything to me in details about my new 2025 Buick Envision lease. He went through every feature in the car!!! Very knowledgeable about the technology in the vehicle and answered every question I had. I would highly recommend him to my family and friends. All the people there were kind and friendly. Asked me if I wanted something to drink and offered me snacks as I was waiting. I will be returning to see Tim again in the future. Not going to any other dealership in the future. I told Tim exactly what I was looking for and he made it happen. Love it!!
TOMA HERMZ
8/21/2025
Paul, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
SHELBY TOWNSHIP, MI
Hugh P|2023 Chevrolet Trailblazer
Confirmed Service Customer
8/21/2025
I have been a customer of this dealership for many years. The customer service is what keeps me coming back. Marc Cortopassi is an expert with vehicle service knowledge and always provides total customer satisfaction. Marc is a true professional interacting with the customer and his follow up. Marc is an asset to this dealership with decades of service and customer service. Highly satisfied! Hugh P.
8/22/2025
Thank you for choosing Serra Buick GMC Rochester Hills as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER HILLS, MI
Scott C|2022 GMC 1500 Sierra
Confirmed Service Customer
8/21/2025
I brought my truck in for two recalls one of them was for a potentially loose front grill cap. I wasn't really worried about this issue, I looked at the grill and it was not loose but since I had to take my truck in for a more serious engine recall I had you look at it as well. When I picked my truck up the service rep informed me that they the part was not in stock and would have to be ordered. I had no problem with this except that they removed the old part and when I asked when I could expect to have it replaced the rep just replied with I don't know. The explanation I was given was that the piece could come off on the road so they had to remove it. In my opinion that is BS, this is not the first time I have had problems with service at this dealership but it will be the last. I have one more visit to your shop, for the part you owe me after that I will not return.
8/25/2025
Scott, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 651-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCHESTER, MI
Derek K|2025 Buick Envista
Confirmed Service Customer
8/22/2025
Very efficient
8/24/2025
Derek, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
STERLING HEIGHTS, MI
Jeffrey O|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
8/23/2025
I was very pleased the dealership could schedule my service on short notice before I was going to travel. My previous dealer, Bill Fox Chevrolet, said they could not accommodate me, so Serra sure helped me out.
8/25/2025
Jeffrey, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ROCHESTER HILLS, MI
Thomas L|2020 Buick Encore GX
Confirmed Service Customer
8/23/2025
very good work I appreciate the help from Jayson, very helpful, concerning about the problem with the car very compassionate and the whole staff very helpful. I refer to family and friends very professional and dealership.
8/25/2025
Thomas, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SHELBY TOWNSHIP, MI
Ethan C|2019 GMC Yukon XL
Confirmed Service Customer
8/24/2025
My wife took her Yukon XL in for an oil change and came out $500 later with 1 required repair ($200) and significant overcharges for other basic service elements like an air filters ($60 in parts for $130) + a ridiculous charge of $35 for spraying air freshener into her car.
8/29/2025
Ethan, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 651-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCHESTER HILLS, MI
Judith R|2025 GMC Acadia
Confirmed Service Customer
8/25/2025
Good communication and delivered on time
8/26/2025
Judith, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER, MI
Charles B|2025 Buick Envision
Confirmed Sales Customer
8/25/2025
I am so pleased to have discovered Serra Buick. I have been during my career and in my personal life in dozens of dealerships. This one is tops. And to have connected with John Swanson was my good fortune. My experience was remarkable.
JOHN SWANSON
8/26/2025
Charles, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Jacques P|2023 GMC Acadia
Confirmed Service Customer
8/26/2025
Excellent service…in less than one hour. After 45 years…still the best. Thanks
8/27/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Richetta A|2022 GMC Terrain
Confirmed Service Customer
8/26/2025
Always a pleasure
8/27/2025
Richetta, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Carol L|2019 GMC Acadia
Confirmed Service Customer
8/26/2025
Appointment set up online excellent Clean roomy waiting room and tasty coffee machine. Friendly staff. Confident my car maintenance will be done throughly and timely. Car washed when finished
8/27/2025
Carol, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
OXFORD, MI
Theodore H|2024 Buick Enclave
Confirmed Service Customer
8/27/2025
Clean, organized and friendly.
8/27/2025
Theodore, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LAKE ORION, MI
Michael R|2025 Buick Encore GX
Confirmed Service Customer
8/27/2025
Great service, fast and reliable. And great coffee in the waiting room, too. :)
8/27/2025
Michael, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ROCHESTER HILLS, MI
Kenneth E|2022 GMC 1500 Sierra
Confirmed Service Customer
8/17/2025
Kind and helpful technicians
8/18/2025
Kenneth, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
FARMINGTON HILLS, MI
Kirstin T|2023 Buick Envision
Confirmed Service Customer
8/18/2025
Kind and courteous
8/19/2025
Kirstin, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
WATERFORD, MI
Laura J|2024 Buick Envista
Confirmed Service Customer
8/19/2025
Great service, always on time and taking care of customers. Marc is really polite.
8/20/2025
Laura, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Theodore T|2024 Buick Envista
Confirmed Service Customer
8/20/2025
professional and quick service.
8/21/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Barbara S|2016 Buick Cascada
Confirmed Service Customer
8/20/2025
Service Advisor Marc Cortopassi quickly and accurately analyzed the issue about which we were concerned with our Cascada. He kept us informed and took action to assure the repairs addressed our concerns. Excellent service.
8/21/2025
Barbara, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Peter F|2009 GMC Acadia
Confirmed Service Customer
8/21/2025
In and out quickly
8/22/2025
Peter, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCHESTER, MI
Vanessa W|2025 GMC Sierra 1500
Confirmed Sales Customer
8/22/2025
Both our Sales and Finance contacts were great- personable, took the time we needed to explain everything, and worked hard to make sure our experience was a good one!
BRANDON JESSEL
8/24/2025
Vanessa, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
MACOMB, MI
Michael C|2019 Chevrolet Equinox
Confirmed Service Customer
8/22/2025
Very courteous. Service was complete in a timely manner was in and out in less than an hour
8/25/2025
Michael, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Eric K|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/29/2025
Very quick and efficient. The interior of the windows could've been cleaner, a film was still present.
KATHLEEN HONE
9/1/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
COMMERCE TOWNSHIP, MI
Betsie M|2026 GMC Acadia
Confirmed Sales Customer
8/29/2025
Shawn found exactly what we were looking for and made the process very easy!
SHAWN BURCHI
9/1/2025
Betsie, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
OAKLAND TOWNSHIP, MI
Virginia C|2020 Buick Encore
Confirmed Service Customer
8/29/2025
They are great and always friendly and professional.
9/1/2025
Thank you for your kind words and this wonderful review! We hope to see you soon!
STERLING HEIGHTS, MI
Charles T|2019 Buick Encore
Confirmed Service Customer
8/29/2025
I had a bit of an emergency. I was out and about and at some point an error showed up on my dashboard that I had very low air pressure in one of my tires. So I made a call to the Serra Service Department to see if I could get in and have that tire checked without a pre-appointment. They said yes I could bring my car in and I figured I might be there for more than an hour or so because I didn't have a scheduled appointment, but the tire was inspected, patched and filled with air in a very short time. Very friendly and accommodating business. (Apparently my tire picked up a nail while running my errands that morning.)
9/1/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
SHELBY TOWNSHIP, MI
Lisa K|2025 Buick Enclave
Confirmed Service Customer
8/29/2025
Always a good experience at Serra!
9/1/2025
Lisa, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
MACOMB, MI
Georgia B|2019 Buick Envision
Confirmed Service Customer
8/29/2025
My service experience was great!!! Very timely service representatives in getting me in and out.
9/1/2025
Georgia, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!
ROCHESTER HILLS, MI
Richardo C|2026 GMC Terrain
Confirmed Sales Customer
8/29/2025
Great experience with Cole
COLE BUSSELLE
9/1/2025
Richardo, your wonderful feedback and rating mean a lot to us. Thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
WARREN, MI
John W|2025 GMC Terrain
Confirmed Service Customer
9/1/2025
Yhe service was done quickly and the vehicle looked great when I got it back
9/2/2025
John, It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
OXFORD, MI
John H|2024 GMC Sierra 1500
Confirmed Service Customer
9/2/2025
Awesome dealership as always!
9/3/2025
John, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
SHELBY TWP, MI
John P|2016 Buick Enclave
Confirmed Service Customer
9/7/2025
Dealership is very busy. Once work was scheduled, it was handled in a very professional manner. Service rep kept me advised on status and dealership provided transportation.
ROCHESTER HILLS, MI
Annemarie H|2023 GMC Yukon
Confirmed Service Customer
8/27/2025
Good group of service advisers
8/27/2025
Annemarie, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Eric D|2024 GMC Yukon XL 1500
Confirmed Service Customer
8/27/2025
Very slow service, for an oil change and tire rotation.
8/27/2025
Eric, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
CLINTON TOWNSHIP, MI
Kerin D|2024 GMC Terrain
Confirmed Service Customer
8/31/2025
Fast, efficient and professional
9/2/2025
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER, MI
Evangelos K|2025 GMC Sierra 1500
Confirmed Sales Customer
9/2/2025
Our experience was exceptional, our Sales person, Shawn was wonderful and she did a great job and helped us with every step. In fact, anyone I dealt at the dealership did a great job. We would definitely use Serra GMC dealership again.
SHAWN BURCHI
9/3/2025
We're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
COMMERCE TOWNSHIP, MI
Linda S|2025 GMC Terrain
Confirmed Service Customer
9/2/2025
Friendly fast efficient
9/3/2025
Linda, we're glad everything was completed quickly and to your satisfaction! Thank you, and have a fantastic day!
MACOMB, MI
Gretta W|2023 Buick Envision
Confirmed Service Customer
9/3/2025
I was very pleased with the professional service I received. I didn't have to wait long and was treated with the utmost care and respect.
9/3/2025
Gretta, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Oscar P|2026 GMC Sierra 1500
Confirmed Sales Customer
9/8/2025
The sales rep Ahmed was very knowledgeable and kind in answering all my questions and concerns
AHMED CHOWDHURY
9/8/2025
We're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please don't hesitate to reach out if there's anything additional we can do for you.
WASHINGTON, MI
Ronald W|2024 Buick Envision
Confirmed Service Customer
9/8/2025
Quick, curtious
9/8/2025
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
MACOMB, MI
Ida L|2022 GMC Terrain
Confirmed Service Customer
9/8/2025
My Experience was great John was my Service Advisor he was very, polite, and accommodating, he assisted me during a busy time in the service dept, when I could have easily been looked over, however he provided Excellent customer service and it was greatly appreciated
LAKE ORION, MI
James C|2023 Buick Enclave
Confirmed Service Customer
9/7/2025
As expected!
9/8/2025
James, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
SHELBY TOWNSHIP, MI
Reiner B|2025 GMC Sierra 1500
Confirmed Sales Customer
9/8/2025
My salesman Cole made sure along with Jason that I had a fantastic experience when it comes to buying my new GMC Truck. I will be recommending everyone to purchase a vehicle from this dealership. Also, out of all my vehicles in the past, this was the best experience ever. Thank Cole and Jason.
COLE BUSSELLE
9/9/2025
Reiner, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We are always more than happy to assist you if anything else comes up. Take care!
SHELBY TOWNSHIP, MI
Mark A|2014 Buick Enclave
Confirmed Service Customer
9/9/2025
EVERYTHING WENT WELL, VEHICLE WAS DONE ON TIME.
9/10/2025
Mark, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
OAKLAND TOWNSHIP, MI
Bhupendra S|2025 Buick Encore GX
Confirmed Service Customer
9/9/2025
Great Dealership. On time service. Very clean place. Very comfortable waiting place. Great staff. Mr. Marc Cortopassi Very kind and very helpful at service Dept.
9/10/2025
Bhupendra, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING HEIGHTS, MI
John S|2026 GMC Sierra 1500
Confirmed Sales Customer
9/9/2025
Great experience with Kathy Hone, Bill, and David Lee!
KATHLEEN HONE
9/10/2025
We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
SHELBY TOWNSHIP, MI
Christina U|2026 GMC Sierra 1500
Confirmed Sales Customer
9/10/2025
Grant Grider was very helpful and professional. I have recommended him and the dealership to multiple people. Matt did a great job. He was patient and professional while doing the paperwork for our 2 trucks.
GRANT GRIDER
9/10/2025
Christina, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OAKLAND, MI
Joshua C|2026 GMC Sierra 1500
Confirmed Sales Customer
9/10/2025
very
JACOB SWANSON
9/10/2025
Joshua, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
AUBURN HILLS, MI
Patricia D|2020 Buick Envision
Confirmed Service Customer
9/10/2025
It was quick...less than an hour. People were friendly and my car got washed. All around great day!
9/11/2025
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
ROCHESTER, MI
Lindsay G|2026 Buick Enclave
Confirmed Sales Customer
9/9/2025
Grant Grider and his team went above and beyond to get me into my new vehicle. Will definitely be back and refer others
GRANT GRIDER
9/10/2025
Lindsay, thank you so much for your positive comments about Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Cheryl P|2023 Buick Envision
Confirmed Service Customer
9/9/2025
Very quick
9/10/2025
Cheryl, we're glad you had such a wonderful experience with us! Thank you for choosing Serra Buick GMC Rochester Hills - Service and we hope to see you again.
SHELBY TOWNSHIP, MI
Art M|2024 Buick Enclave
Confirmed Service Customer
9/10/2025
Everyone was courteous and answered any questions I had.
9/10/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ROCHESTER HILLS, MI
David S|2020 Buick Encore
Confirmed Service Customer
9/11/2025
I always have a very positive outcome when I come into Serra everyone there is very friendly and one of the guys Marc Cortopassi is always so helpful have been dealinng with him for years. I always am taken care of right away and I don't ever remember having to wait around for someone to come and be taken care. THE girls working there are also great olways friendly and helpful
9/12/2025
David, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Douglas O|2019 GMC Terrain
Confirmed Service Customer
9/11/2025
Easy to schedule appointment. I waited and it got done quickly. Oil change.
9/12/2025
Douglas, we want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
TROY, MI
Stanley W|2019 GMC 1500 Sierra
Confirmed Service Customer
9/11/2025
Fast prompt friendly service
9/12/2025
Stanley, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
SHELBY TOWNSHIP, MI
James K|2024 GMC Sierra 1500
Confirmed Service Customer
9/12/2025
Very fast and professional service. Great experience.
9/15/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLAWSON, MI
Taras L|2018 Chevrolet Traverse
Confirmed Service Customer
9/14/2025
It was eventually fixed,but you held onto our car for a full day without working on it. Kept delaying the time when it was expected to be ready, which left us scrambling for alternative transportation plans to work, school, sports,etc.
9/16/2025
We appreciate you taking the time to leave us this feedback. Here at Serra Buick GMC Rochester Hills - Service, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (248) 651-5500 to discuss ways we can better serve you in the future.
ROCHESTER HILLS, MI
Robert H|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/12/2025
scheduling was great
9/15/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
RAY, MI
Anthony Z|2024 GMC Terrain
Confirmed Service Customer
9/12/2025
I took my Terrain in for a oil change plus tire rotation. upon receiving the car I looked and saw they didn't rotate the tires as required. I asked the service manager why they didn't and he questioned how I knew they weren't rotated and my answer was, I marked the left front tire and it was still in the left front. The story is, I had a 7:00AM 9/9/25 appointment for Tuesday and dropped the car off late Monday afternoon. So instead of waiting until Tuesday they rushed the car through Monday afternoon and I believe they didn't have time to rotate the tires. I only hope they changed the oil and filter. I know took it in late Monday because one of the service tech's told me he thought the tire rotation specialist rotated the tires because Serra uses a 2 man rotation team.
9/13/2025
Anthony, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Serra Buick GMC Rochester Hills - Service (248) 651-5500
ROCHESTER HILLS, MI
John P|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/15/2025
Service appointment was for the 6.2L/L87 Engine Recall inspection. Inspection and subsequent oil change/filler cap replacement were completed in a timely manner. Vehicle drop off the night before put me first in line for service and ready for pickup by 9 a.m.
9/16/2025
John, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Gary L|2024 Buick Envision
Confirmed Service Customer
9/16/2025
Everything was great and timely
9/17/2025
Gary, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
WATERFORD, MI
Ryan G|2023 Chevrolet Silverado 1500
Confirmed Service Customer
9/17/2025
Fantastic Experience trading in my Lease and getting into a new one. Smooth. No issues. In and out in record time. Darrin and his Team are fantastic.
9/17/2025
Ryan, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills - Service! If you have any further questions, please give us a call. We're always happy to help!
SAINT CLAIR, MI
Jay B|2022 GMC 2500HD Sierra
Confirmed Service Customer
9/18/2025
I was in for a oil change and tire rotation it was all done in a timely manner. Jayson was very helpful and friendly. And the coffee machine works great too!!!!
9/19/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AUBURN HILLS, MI
David W|2025 GMC Sierra 1500
Confirmed Sales Customer
9/14/2025
Leased our second Sierra 1500 from Jake Swanson at Serra Buick/GMC in Rochester—super easy process and a great truck. Jake was helpful and made everything smooth. Highly recommend!
JACOB SWANSON
9/16/2025
David, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
OXFORD, MI
Michael E|2026 GMC Sierra 1500
Confirmed Sales Customer
9/15/2025
Buying/Leasing a car at Serra is always a great experience
THOMAS SCHNEIDER
9/16/2025
Michael, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Robert S|2024 Buick Encore GX
Confirmed Service Customer
9/15/2025
Other dealers have topped off windshield washer fluid with oil changes and tire rotation. This was not done at Serra. It is a small cost but produces a great incentive to go elsewhere for service.
9/15/2025
Robert, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact us at (248) 651-5500 so we can understand your situation better in order to try and turn your experience around. Thank you, Serra Buick GMC Rochester Hills
BRUCE TWP, MI
William B|2025 Buick Envision
Confirmed Sales Customer
9/16/2025
Sandra was wonderful. We have purchased many cars from Sandra and we always receive great service and it is a pleasure working with her. Serra Buick Rochester Hills is a wonderful dealership.
SANDRA BERNIER
9/17/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
George K|2022 Buick Encore GX
Confirmed Service Customer
9/17/2025
Great service n on time
9/17/2025
George, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Thomas G|2024 Buick Envista
Confirmed Service Customer
9/17/2025
Appointment was easy to schedule and work was done promptly. Advisor Jaron Szeliga was very helpful and responsive.
9/18/2025
Thomas, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER, MI
Robert P|2024 GMC Yukon
Confirmed Service Customer
9/18/2025
Check in was easy and pleasant. Service was great. Service writer was courteous
ROCHESTER HILLS, MI
Latujuana H|2024 Buick Envision
Confirmed Service Customer
9/18/2025
Nice and helpful
9/21/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Milton C|2020 Buick Encore GX
Confirmed Service Customer
9/20/2025
The service was outstanding. My vehicle was carefully diagnosed and the issue was wasn't major. I believe the technician thoroughly checked the vehicle out. This will be my choice to have my vehicle serviced in the future.
9/22/2025
Milton, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
AUBURN HILLS, MI
Thomas L|2025 GMC Sierra 1500
Confirmed Service Customer
9/21/2025
After the fourth time trying to get my radio repaired it sill is not repaired. Between GMC and the dealership I can't get me a new radio. My case # is 71632374 check it out.
9/22/2025
Thomas, we truly appreciate your honest feedback. We would like the opportunity to make this up to you. Please contact our manager at (248) 651-5500 so we can make your experience a positive one.
ROCHESTER HILLS, MI
Kathleen L|2024 Buick Envision
Confirmed Service Customer
9/23/2025
My envision was scheduled for a free oil change and tire rotation. They couldn’t have been nicer in the service department and I was in and out in 30 minutes
9/24/2025
Kathleen, it is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
SHELBY TOWNSHIP, MI
Dawn R|2023 Buick Encore GX
Confirmed Service Customer
9/24/2025
I was very pleased with my recent visit. Jaron was very polite and explanations were discussed fully. Serra GMC is the best
9/24/2025
Dawn, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Quianna G|2024 Chevrolet Equinox
Confirmed Service Customer
9/24/2025
Great experience! My service advisor Marc is always personable and welcoming. The only thing that could have gotten 5 stars, would have been my car wash. I'm used to getting a complimentary car wash after my oil change at this location. The chalk writing was still left on my windshield and no wash. Other than that, I was very pleased.
9/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
AUBURN HILLS, MI
Amy W|2024 Chevrolet Blazer
Confirmed Service Customer
9/24/2025
Not sure why I didn’t get a car wash this time? They usually was it every time I get an oil change.
9/25/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
ROCHESTER HILLS, MI
Mohamad A|2025 GMC Sierra 1500
Confirmed Sales Customer
9/25/2025
Great sales team
TOMA HERMZ
9/27/2025
Mohamad, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you have any further questions, please give us a call. We're always happy to help!
CANTON, MI
Lori M|2020 GMC Terrain
Confirmed Service Customer
9/25/2025
The service was excellent! The dealership is Fantastic. I've purchased many cars over the years! My Sales Professional GRANT GRIDER if preferred! He is extremely knowledgeable. Mare Cortopassi Service Advisor is Fantastic! Thank You, Lori Mason
9/27/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Peter F|2026 GMC Terrain
Confirmed Sales Customer
9/25/2025
Everything was easy. Preparation was done in advance to add to the speed and convenience.
GRANT GRIDER
9/28/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
ROCHESTER, MI
Joseph A|2025 GMC Canyon
Confirmed Sales Customer
9/26/2025
The General Manager , Bill Ritter made the experience fantastic. Worked with me at every turn and made sure my satisfaction was first and foremost. I can't thank him enough for taking what was a horrible experience with another GMC dealer and turning it into a positive experience !!
WILLIAM RITTER
9/29/2025
Joseph, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. We sincerely value your business and look forward to your next visit!
SAINT CLAIR SHORES, MI
Kevin M|2026 Buick Enclave
Confirmed Sales Customer
9/26/2025
Great
GRANT GRIDER
9/29/2025
Kevin, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Lyndia W|2023 GMC Acadia
Confirmed Service Customer
9/27/2025
My Acadia was serviced quickly and I left the dealership in less than an hour!
9/29/2025
We're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills - Service. Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER HILLS, MI
Sharon K|2026 GMC Terrain
Confirmed Sales Customer
9/27/2025
Great people and service.
JOHN SWANSON
9/29/2025
Sharon, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
DRUMMOND, MI
Christina D|2023 GMC Terrain
Confirmed Service Customer
9/29/2025
Great service
9/30/2025
Christina, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OAK PARK, MI
Martha S|2026 Buick Encore GX
Confirmed Sales Customer
9/29/2025
Professional, efficient, and pleasant
SANDRA BERNIER
9/30/2025
Martha, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OAKLAND TOWNSHIP, MI
Toma H|2023 GMC Sierra 1500
Confirmed Service Customer
9/18/2025
Exceptional service.
9/19/2025
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
UTICA, MI
Julie T|2025 GMC Acadia
Confirmed Service Customer
9/19/2025
Marc was very kind and made my service appointment a positive experience.
9/22/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ROCHESTER, MI
Andrew A|2026 Buick Encore GX
Confirmed Sales Customer
9/20/2025
Cole from the sales team was very helpful and was able to answer any questions I had. He helped me to find exactly what I was looking for.
COLE BUSSELLE
9/22/2025
We're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Melisa W|2024 Chevrolet Trax
Confirmed Service Customer
9/23/2025
The dealership was clean and the service was quick!
9/24/2025
Melisa, we are very happy to have provided you with such a positive experience! Thank you for choosing Serra Buick GMC Rochester Hills - Service and we hope to see you again.
WHITE LAKE, MI
Reginald S|2025 Buick Envista
Confirmed Sales Customer
9/25/2025
Tom and mat and brandon was all great they made buying a car so easy for me and they was also quick. I would definitely recommend them to the public. Thanks i really appreciate you all.
THOMAS SCHNEIDER
9/26/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We hope to see you soon!
SOUTHFIELD, MI
Patrick B|2023 GMC Yukon
Confirmed Service Customer
9/29/2025
Dropped my car off in the AM and all was done that afternoon without a problem.
9/30/2025
Patrick, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
BLOOMFIELD HILLS, MI
Judith B|2023 Buick Encore GX
Confirmed Service Customer
9/29/2025
All staff very friendly and efficient. Oil change done in less than half an hour plus they washed my car,
9/30/2025
Judith, we're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Michael L|2024 Buick Enclave
Confirmed Service Customer
10/4/2025
Scheduling was flawless. Appointment for service was timely. Service rep was attentive. Prices were reasonable. Service, itself was not flawless.
10/6/2025
Michael, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (248) 651-5500 so we can discuss your experience further. We look forward to hearing from you.
ROCHESTER HILLS, MI
Joe S|2015 GMC Terrain
Confirmed Service Customer
10/5/2025
Jeff was great in servicing my Terrain
10/7/2025
Joe, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
SHELBY TOWNSHIP, MI
Robert S|2020 Chevrolet Traverse
Confirmed Service Customer
10/6/2025
Dropped car off for oil change it was completed promptly and professionally.
10/7/2025
Robert, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER HILLS, MI
Johnathan C|2026 GMC Sierra 1500
Confirmed Sales Customer
10/7/2025
Great dealer and everyone was very friendly. Would definitely return when my lease is up
SANDRA BERNIER
10/8/2025
Johnathan, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you have any further questions, please give us a call. We're always happy to help!
AUBURN HILLS, MI
Carl S|2025 GMC Sierra 1500
Confirmed Service Customer
10/7/2025
Service was good, but an oil change should not take so long.
10/8/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
CHESTERFIELD, MI
Flausio C|2026 GMC Sierra 1500
Confirmed Sales Customer
10/7/2025
Just 2 words “QUICK AND EASY”
JOHN SWANSON
10/9/2025
Flausio, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MACOMB, MI
Rachel H|2025 Buick Envista
Confirmed Sales Customer
10/8/2025
Had a great experience, would gladly make another purchase in the future from Josh.
JOSHUA SWANSON
10/9/2025
Rachel, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
FLINT, MI
Qichao Z|2019 GMC Acadia
Confirmed Service Customer
10/8/2025
Fast service
10/10/2025
Qichao, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Robert C|2026 GMC Yukon XL 1500
Confirmed Sales Customer
10/9/2025
Grant and the team were great at getting me the vehicle I wanted.
GRANT GRIDER
10/10/2025
Robert, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OXFORD, MI
Robert R|2025 GMC Sierra 1500
Confirmed Sales Customer
10/9/2025
This is the second vehicle we have leased from Serra GMC Rochester in the last 2 years. Each time, Josh Swanson was able to find us the vehicle we wanted at the monthly lease payment we were looking for. Positive past experiences at their service area also played a role in our lease decision.
JOSHUA SWANSON
10/11/2025
Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MACOMB, MI
Randall W|2019 Buick Enclave
Confirmed Service Customer
9/29/2025
I was able to get appointment within five days for oil change and tire rotation. I waited for my service and it was so fast I was barely able to finish my complementary coffee. Great job.
9/29/2025
Randall, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
SHELBY TOWNSHIP, MI
Patricia A|2025 GMC Sierra 1500
Confirmed Service Customer
10/3/2025
Great customer service.
10/6/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ROCHESTER HILLS, MI
Richard G|2026 GMC Acadia
Confirmed Sales Customer
10/7/2025
Easy transaction, cars are getting costlier every year but Grant and the staff did all they could for us and made the process painless, much appreciated!
GRANT GRIDER
10/8/2025
Richard, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Karen C|2004 Buick LeSabre
Confirmed Service Customer
10/8/2025
My concerns were taken care of properly.
10/10/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Benjamin A|2025 GMC Acadia
Confirmed Sales Customer
10/8/2025
Kathy was awesome, got a great deal. Look forward to our next purchase
KATHLEEN HONE
10/10/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Avanelle C|2024 Buick Encore GX
Confirmed Service Customer
10/9/2025
Excellent
10/11/2025
Avanelle, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
OAKLAND, MI
Carla M|2025 Buick Encore GX
Confirmed Service Customer
10/10/2025
Everyone was pleasant, it didn’t take long to complete my service, the service area and waiting area was clean and neat
10/12/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Serra Buick GMC Rochester Hills - Service and we hope to see you again.
ROCHESTER HLS, MI
Christina C|2025 Buick Envision
Confirmed Sales Customer
10/12/2025
Friendly, helpful from numerous people especially Troy
TROY TAYLOR
10/13/2025
Christina, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please don't hesitate to reach out if there's anything additional we can do for you.
LEONARD, MI
Evan C|2026 GMC Yukon
Confirmed Sales Customer
10/14/2025
The easiest and quickest car buying experience I have ever had.
TOMA HERMZ
10/15/2025
Evan, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SHELBY TWP, MI
Michael F|2025 Buick Envision
Confirmed Service Customer
10/9/2025
Very professional
10/11/2025
Michael, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Joseph M|2021 GMC Terrain
Confirmed Service Customer
10/9/2025
exellent service
10/11/2025
Joseph, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
TROY, MI
James R|2018 Buick Encore
Confirmed Service Customer
10/9/2025
On Oct 7 we took the vehicle in because we had required a jump to start the car when we had stopped at a grocery store - at which time the check engine light appeared, and on testing nothing was found to be amiss, The charge for this was $348.99 - - all labor, no parts. Inasmuch as we had we had the same vehicle there on 8/4 which included a lot of testing and parts totaling $979.and on 7/29 there was testing and parts for $470.88. So, would you be happy if you had spent $1798.98 in just over two months for the same “check engine” light issue?
10/9/2025
James, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 651-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCHESTER HILLS, MI
Robert M|2016 GMC Terrain
Confirmed Service Customer
10/10/2025
Work was done in a timely manner. Marc Cotopossi is great to work with.
10/12/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
AUBURN HILLS, MI
Gary S|2021 Buick Envision
Confirmed Service Customer
10/15/2025
I was able to get my vehicle in and out very quickly. I appreciate the fast and friendly service of the employees.
10/16/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
REDFORD, MI
Sean L|2024 GMC Yukon
Confirmed Service Customer
10/15/2025
My overall experience was fantastic!
10/16/2025
Sean, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
SHELBY TOWNSHIP, MI
Liberata P|2020 Buick Envision
Confirmed Service Customer
10/15/2025
Courteous,prompt,clean
10/17/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
TROY, MI
Allen B|2020 Buick Enclave
Confirmed Service Customer
10/16/2025
Clean, on time.
10/19/2025
Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
SHELBY TOWNSHIP, MI
Carolyn H|2019 Chevrolet Cruze
Confirmed Service Customer
10/15/2025
Quick and efficient service.
10/16/2025
Carolyn, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
AUBURN HILLS, MI
Paulo-Estevam D|2025 GMC HUMMER EV SUV
Confirmed Service Customer
10/17/2025
The current customer experience is average due to an outdated operational model. While vehicle technology continues to evolve rapidly, the dealership has not kept pace with this transformation. Its systems and equipment are obsolete, resulting in inefficiencies and a lack of alignment with modern automotive standards. To address this, I would recommend a complete modernization of the facility. The service area should be redesigned to be clean, bright, and equipped with modern computers and diagnostic tools. This area would focus on internal vehicle servicing and repairs. A separate, dedicated zone should handle parts, fluids, and quick maintenance services to optimize workflow and reduce congestion. Every vehicle entering the dealership should be washed and sanitized before delivery. Customers must leave with a car that is not only serviced but also cleaner and more appealing than when it arrived. The mechanics’ workspace must be well-lit, ventilated, and impeccably clean. A well-designed, organized, and attractive work environment not only improves employee morale but also enhances productivity and service quality.
10/19/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 651-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCHESTER, MI
Robert R|2024 GMC Sierra 1500
Confirmed Service Customer
10/21/2025
They scratched mt truck
10/21/2025
Robert, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 651-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCHESTER HILLS, MI
Matthew H|2026 GMC Sierra 1500
Confirmed Sales Customer
10/21/2025
From the salesman to the office manager they were all very great people to work with
COLE BUSSELLE
10/21/2025
Matthew, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you're ever in need of more help, please let us know!
WARREN, MI
Peggy G|2023 Buick Encore GX
Confirmed Service Customer
10/21/2025
Great service!
10/21/2025
Peggy, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Eric D|2020 GMC 1500 Sierra
Confirmed Service Customer
10/21/2025
My experience with Service Advisor JR was great. The issue I had was I scheduled an online appointment for 10/16/2025 and received a confirmation email. When I arrived on the day/time of my appointment, they did not have me in the system and I was forced to reschedule my service for the following week. JR informed me they would install the new tires without any labor charges due to the error in their system.
10/22/2025
Eric, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (248) 651-5500 so we can discuss your experience further. We look forward to hearing from you.
SHELBY TOWNSHIP, MI
Whitney C|2026 Buick Enclave
Confirmed Sales Customer
10/21/2025
Of the three different dealerships in the area that I visited in my search for a new car to lease, Serra was the only dealership to intentionally follow up with me after my initial visit to see if I had any other questions or concerns. Troy, the salesperson I worked with, went out of his way to find the perfect fit for me and my family and he was very communicative and friendly. I highly recommend this dealership to anybody looking for a car!
TROY TAYLOR
10/22/2025
Whitney, thank you so much for your positive comments about Serra Buick GMC Rochester Hills! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ROCHESTER HILLS, MI
Thomas S|2026 Buick Enclave
Confirmed Sales Customer
10/22/2025
Everyone was courteous and very helpful.
JOSHUA SWANSON
10/23/2025
Thomas, thanks for your kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Curtis V|2023 GMC Sierra 1500
Confirmed Service Customer
10/23/2025
Great people and service
10/26/2025
Curtis, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
HARRISON TOWNSHIP, MI
Susan S|2023 Buick Envision
Confirmed Service Customer
10/23/2025
Marc is an excellent service advisor! Work was completed in a timely manner.
10/26/2025
Susan, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
John K|2026 Buick Enclave
Confirmed Sales Customer
10/23/2025
I picked up a 2026 enclace recently, and This is my third consecutive lease at Serra Buick. Especially Brandon, my go-to sales rep, and Bill, who is a sales manager, have been doing a great job finding the right vehicle that meets my needs and budget. The lease process is very convenient and straightforward. Of course, aftercare has been great too. Thanks for your genuine customer care and support.
BRANDON JESSEL
10/26/2025
John, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Mark M|2024 GMC Sierra 1500
Confirmed Service Customer
10/23/2025
Everything went well! No Problems.
10/26/2025
Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Austin D|2025 Buick Envista
Confirmed Service Customer
10/24/2025
Service center employees were friendly, but my issue wasn’t fixed and it sounds like it’s just something that will always be broken on my new car
10/24/2025
Austin, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 651-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCHESTER HILLS, MI
Pamela M|2024 Buick Envista
Confirmed Service Customer
10/17/2025
Fast and friendly
10/19/2025
Pamela, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER, MI
Angela S|2024 GMC Terrain
Confirmed Service Customer
10/18/2025
I’ve had nothing but good service and friendly associates every time I’ve taken my vehicle in for its normal maintenance and even the waiting lounge is nice and comfortable. I’ve recommended them to my sister and she said she might for her next service even though it’s a bit of a drive even for myself but it’s worth it for the care I get.
10/20/2025
Angela, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!
ROSEVILLE, MI
James R|2021 Buick Enclave
Confirmed Service Customer
10/20/2025
courteous, prompt...good communication...great coffee machine!
10/20/2025
James, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Michael R|2017 GMC Savana
Confirmed Service Customer
10/20/2025
Friendly service technician. Vehicle repaired quickly.
10/21/2025
Michael, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER, MI
Judy G|2025 Buick Encore GX
Confirmed Service Customer
10/20/2025
Replaced the defective backpack camera in great time. The only downside was my appt made a week prior was not on the books when I arrived.
10/21/2025
Judy, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (248) 651-5500 so we can assist you further.
ROCHESTER HILLS, MI
Frank O|2025 GMC Sierra 1500
Confirmed Service Customer
10/21/2025
I scheduled an appointment for an oil chance, tire rotation & maintenance check. The technician noticed an addition problem that required a 5-6 hour repair. The part was in stock but there were no loaner vehicles available and we live better than an hour from the dealership. Our sales representative worked with the GM and they were able to get us a loaner vehicle.
10/22/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SOUTH LYON, MI
Charles E|2026 GMC Terrain
Confirmed Sales Customer
10/22/2025
Great folks to work with! Grant is an outstanding, service oriented salesman!!
GRANT GRIDER
10/22/2025
Charles, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ALMA, MI
Rebecca P|2025 Buick Encore GX
Confirmed Service Customer
10/23/2025
Everyone there is very helpful and very kind!
10/26/2025
Rebecca, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills - Service! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER, MI
Michael J|2026 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Great deal. Very easy buying experience. I will definitely contact Brandon next year when my next vehicle lease ends.
BRANDON JESSEL
10/26/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Carol L|2019 GMC Acadia
Confirmed Service Customer
10/25/2025
COMFORTABLE WAITING ROOM I WAITED FOR MY TIRES AND ALINEMENT.
10/27/2025
Carol, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
OXFORD, MI
Brian M|2018 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
I’m very good service. Waited about 10 minutes before the door open so I could pull in the service center. Seemed pretty busy that morning.
10/27/2025
Brian, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Serra Buick GMC Rochester Hills
WASHINGTON TOWNSHIP, MI
Ali M|2024 Buick Encore GX
Confirmed Service Customer
10/27/2025
.
10/27/2025
Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
ROCHESTER HILLS, MI
Joy D|2026 GMC Terrain
Confirmed Sales Customer
10/27/2025
It was a great experience. Sandra helped me figure out which car was the best price point for me and and the finance guy was quick and excellent.
SANDRA BERNIER
10/28/2025
Joy, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
PONTIAC, MI
Jon G|2024 GMC Acadia
Confirmed Service Customer
10/28/2025
Awesome service.
10/29/2025
Jon, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Richard B|2026 Buick Enclave
Confirmed Sales Customer
10/29/2025
Professional informative and no pressure to purchase. The dealership was clean and the employees are courteous.
JOSHUA SWANSON
10/30/2025
Richard, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER HILLS, MI
Katherine D|2019 GMC Terrain
Confirmed Service Customer
10/29/2025
Marc is always helpful My car turned out fine with my new tires oil change , alignment and etc There was a little confusion with shuttle . Had a bit of a wait to go home and was driven complete opposite of where I live to drop off other customer first Then some delay to pick me up to get my car . I had an appointment I needed car for by a certain time & it was a little later to get my car than I had hoped but not much and it all worked out I guess I usually always have good service. Would have liked a loaner for an all day work order
10/30/2025
Katherine, we truly appreciate your honest feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
ROCHESTER HILLS, MI
Lawrence T|2026 GMC Yukon XL 1500
Confirmed Sales Customer
10/27/2025
Although buying my vehicle "long distance", I had a tremendous experience working with Lance Smith and the Serra Buick GMC team. Great job!
JOHN SWANSON
10/28/2025
Lawrence, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please let us know if there is anything else we can do for you; we are more than happy to help!
MENOMONEE FALLS, WI
Donald B|2023 Buick Enclave
Confirmed Service Customer
10/29/2025
I always have questions bout the technology in my vehicle, and your staff is happy to take the time to explain the issues. But what I really come in for is the Cappuccino machine!
10/30/2025
Wesley, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ROCHESTER, MI
Melissa C|2026 GMC Sierra 1500
Confirmed Sales Customer
10/29/2025
Jake was great fast in and out service with buying the new truck and helped us get what we wanted. Second time coming to him and highly recommend him and this location of Serra.
JACOB SWANSON
10/31/2025
Melissa, thank you for your kind review; we are happy to pass along your comments to Jake here at Serra Buick GMC Rochester Hills! We look forward to your next visit! Take care!
SHELBY TOWNSHIP, MI
Brad S|2025 Buick Encore GX
Confirmed Service Customer
10/29/2025
Been coming here for years, service is allways outstanding
10/31/2025
Thank you for choosing Serra Buick GMC Rochester Hills as your first choice for all your automotive needs! We hope to be of service to you again in the future. Best wishes, Serra Buick GMC Rochester Hills
ROCHESTER, MI
Glenn K|2026 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
Kathy was very helpful and fast no waiting. I would highly recommend my friends and family to purchase or lease there.
KATHLEEN HONE
11/2/2025
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
SAINT CLAIR SHORES, MI
Arthur D|2026 GMC Canyon
Confirmed Sales Customer
10/31/2025
Salesperson Shawn Burchi did an excellent job securing the vehicle I wanted and keeping me informed thru out the buying process.
SHAWN BURCHI
11/3/2025
Arthur, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Thank you again for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
WASHINGTON, MI
Kathryn N|2016 Buick LaCrosse
Confirmed Service Customer
10/31/2025
Good job
11/3/2025
Kathryn, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
SHELBY TOWNSHIP, MI
James W|2024 GMC Acadia
Confirmed Service Customer
11/3/2025
I brought my Acadia in in the morning because the previpus evening while on the way home, the whold dash went black. The dash came back on and the vehicle continued to run so I made it home. I was offered a ride home but I chose to wait for it because they were doing another vehicle with the same issue and when they finished with it they took mine in and I was home by 1:00. I am always treated like I am the only customer and I hear that from others while there. Thank you for the pervasive attitude where employees feel like they work with the family and not for them. It makes for a great workplace environment.
11/4/2025
James, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Robert C|2026 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
Always stellar service at this dealership! That’s why we keep going back!!just the BRST all the way around!
JACOB SWANSON
11/2/2025
Robert, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
FRASER, MI
Naomi P|2022 Buick Encore GX
Confirmed Service Customer
10/31/2025
I had an excellent first experience with this dealership. I dropped my car off at 7:30 a.m. and used their shuttle service to get to work. I needed a new tire, and they had it replaced by lunchtime. Around 1 p.m., the shuttle picked me up, and I was back at work within 15 minutes. They even washed my car, and the shuttle driver was very friendly. Overall, the service was outstanding!
10/31/2025
Naomi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
WATERFORD TOWNSHIP, MI
Sandra H|2025 Buick Encore GX
Confirmed Service Customer
11/1/2025
The salesman in the service area was kind,courteous, and helpful. The base was extremely clean and organized with a friendly gal (cashier). The customer waiting area was comfortable with refreshments and aTV for news or other items of interest.
11/3/2025
Sandra, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We hope to see you soon!
ROCHESTER HILLS, MI
Douglas S|2025 GMC Acadia
Confirmed Sales Customer
11/2/2025
Ahmed did a great job with demonstrating the vehicle and had everything prepared as expected for delivery.
AHMED CHOWDHURY
11/4/2025
Douglas, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SWARTZ CREEK, MI
Carol L|2008 Buick LaCrosse
Confirmed Service Customer
11/4/2025
Easy scheduling. Service team good to recommend options. Clean. Comfortable waiting area. Thank you.
11/5/2025
Carol, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ROCHESTER HILLS, MI
Elizabeth M|2019 Buick LaCrosse
Confirmed Service Customer
11/5/2025
Prop service and courteous personal
11/6/2025
Elizabeth, thank you so much for your positive comments about Serra Buick GMC Rochester Hills - Service! If you have any further questions, please give us a call. We're always happy to help!
TROY, MI
Marina G|2025 Buick Envista
Confirmed Sales Customer
11/5/2025
I’m leasing cars on this dealership for the last 15 years. Always great service.
GRANT GRIDER
11/6/2025
Marina, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
TROY, MI
Jason N|2025 GMC Sierra 1500
Confirmed Sales Customer
11/3/2025
Great
ROCHESTER, MI
Robert W|2026 GMC Acadia
Confirmed Sales Customer
11/3/2025
You were most helpful and we appreciated the zero pressure sales assistance.
WASHINGTON, MI
Jennifer G|2026 Buick Enclave
Confirmed Sales Customer
11/5/2025
Met John's smiling face as soon as we walked in. From there on everyone was so friendly. Thank you for the wonderful experience. Best dealership I have ever done business with!
JOHN SWANSON
11/6/2025
Jennifer, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
FLAT ROCK, MI
Fran H|2020 GMC Acadia
Confirmed Service Customer
11/5/2025
Good communication
11/6/2025
Fran, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Eduardo M|2025 Buick Envista
Confirmed Sales Customer
11/5/2025
Jake Swanson was very kind, friendly and got sure I received what I was looking for. I felt the whole team from Serra was willing to work with me to find what I was looking for.
JACOB SWANSON
11/6/2025
Eduardo, thank you so much for your positive comments about Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
AUBURN HILLS, MI
Dianne M|2024 Buick Envision
Confirmed Service Customer
11/5/2025
It was so very easy to make an appointment. I was promptly greeted & my car was off for service. We ran errands and just like that we were back to pick up the vehicle. A simple fast oil change.
11/6/2025
We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Serra Buick GMC Rochester Hills
OAKLAND TOWNSHIP, MI
Christine W|2025 Buick Encore GX
Confirmed Service Customer
11/5/2025
Able to accommodate my incredibly tight schedule. Marc Cortopassi has been our service advisor for over 20 years. We trust him to provide great advice, not oversell us, and care for our car needs as if we are his family members.
11/6/2025
Thank you for your kind review; we are happy to pass along your comments to Marc here at Serra Buick GMC Rochester Hills! If you have any further questions, please don't hesitate to reach out!
ROCHESTER HILLS, MI
Elmer L|2024 Buick Envision
Confirmed Service Customer
11/6/2025
Excellent staff and assistance.
11/7/2025
Thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!
AUBURN HILLS, MI
Wanda C|2025 Buick Envision
Confirmed Service Customer
11/6/2025
Very good as usual
11/7/2025
Wanda, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!
TROY, MI
Kendra D|2023 Buick Enclave
Confirmed Service Customer
11/7/2025
Great service & completely quickly.
11/10/2025
Kendra, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
MACOMB, MI
Jason W|2025 Buick Encore GX
Confirmed Service Customer
11/7/2025
Repair time seemed excessive for the work performed. I was billed for 2.5 hours of service and I was out of the vehicle for 14 days. Communication could have been better.
11/8/2025
Jason, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 651-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCHESTER, MI
David C|2023 GMC Sierra 1500
Confirmed Service Customer
11/8/2025
Always Great! They all do a nice job!
11/10/2025
David, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHELBY TOWNSHIP, MI
James K|2024 Buick Enclave
Confirmed Service Customer
11/9/2025
Arrived at appointment time and was greeted by Mark C, discussed what needed to be addressed, vehicle was ready in about an hour.
11/9/2025
James, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CLINTON TOWNSHIP, MI
Jeffrey P|2026 GMC Terrain
Confirmed Sales Customer
11/9/2025
Very professional staff.
THOMAS SCHNEIDER
11/9/2025
Jeffrey, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
OTTAWA LAKE, MI
Jana C|2013 Buick Encore
Confirmed Service Customer
11/9/2025
Everybody was very helpful and polite.
11/10/2025
Jana, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
Mark Y|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
11/10/2025
Your sales man (John) was great. He went above and beyond.
JOHN SWANSON
11/10/2025
Mark, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Sequoia C|2021 Buick Encore GX
Confirmed Service Customer
11/10/2025
Jeff Holzer-service advisor was not helpful. He was short and not effectively engaging with me to discuss my vehicle needs.
11/10/2025
We appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (248) 651-5500.
ROCHESTER, MI
Christine G|2025 Buick Enclave
Confirmed Service Customer
11/10/2025
Quick service, greeted as I exited vehicle with service rep knowing exactly what service needed. Thank you for a quick service event.
11/11/2025
Christine, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WARREN, MI
Lisa J|2025 Buick Envision
Confirmed Service Customer
11/10/2025
Everyone was very professional and helpful.
11/11/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
TROY, MI
Gordon H|2018 GMC Acadia
Confirmed Service Customer
11/10/2025
The job was completed in the time stated.
11/11/2025
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
ROCHESTER HILLS, MI
Tony M|2026 GMC Terrain
Confirmed Sales Customer
11/10/2025
Sandra was very helpful very Professional as was Matt!
SANDRA BERNIER
11/11/2025
Tony, thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much for your feedback! We hope you have a great day!
ROCHESTER HILLS, MI
Nathan A|2024 Buick Envista
Confirmed Service Customer
11/10/2025
Oil change and tire rotation was completed in a timely manner. Waiting area is nice, with complimentary coffee and water.
11/11/2025
Nathan, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
TROY, MI
James C|2025 GMC Acadia
Confirmed Sales Customer
11/10/2025
Will never visit a different, dealership.
GRANT GRIDER
11/11/2025
James, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER, MI
Elizabeth B|2021 GMC Acadia
Confirmed Service Customer
11/11/2025
Got my car in for service right away and work was completed earlier than expected!!
11/12/2025
Elizabeth, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
AUBURN HILLS, MI
Diane F|2025 GMC Acadia
Confirmed Service Customer
11/12/2025
professional, friendly, and efficient
11/13/2025
Diane, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHELBY TOWNSHIP, MI
Donald B|2022 Buick Encore GX
Confirmed Service Customer
11/12/2025
When I requested the pictures that I was promised of the wire harness that was damaged my advisor couldn't produce them,or the old part, or really show me were the issues were.. So I paid 445 dollars for a maybe. How am I to know if it wasn't just jury rigged together? He also said he was going to wash my car before returning it to me,but when he pulled up he told me it looked clean...
11/13/2025
Donald, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 651-5500. We look forward to hearing from you.
EASTPOINTE, MI
Victor S|2018 GMC Acadia
Confirmed Service Customer
11/13/2025
Great staff
11/14/2025
Victor, our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Serra Buick GMC Rochester Hills - Service and we hope to see you again.
TROY, MI
Sandra P|2026 GMC Yukon
Confirmed Sales Customer
11/5/2025
If you’re looking to buy a new car, go see Cole B. at Serra Buick GMC Rochester. From start to finish Cole was great. Knowledgeable, accommodating and fun to work with. I’d also like to thank Bill R./Manager for making our transaction go smoothly. I love my new Denali!
COLE BUSSELLE
11/6/2025
Sandra, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BLOOMFIELD HILLS, MI
David S|2019 GMC Acadia
Confirmed Service Customer
11/8/2025
It was very good
11/10/2025
David, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
ROCHESTER HILLS, MI
Judith R|2025 GMC Acadia
Confirmed Service Customer
11/10/2025
Appointment time was kept service was prompt
11/11/2025
Judith, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER, MI
Richard S|2026 Buick Encore GX
Confirmed Sales Customer
11/10/2025
The sales people I dealt with were top notch
GRANT GRIDER
11/11/2025
Richard, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
STERLING HEIGHTS, MI
Brian S|2025 GMC Yukon
Confirmed Service Customer
11/12/2025
Service was completed in a timely manner and communication was great.
11/13/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
CLARKSTON, MI
Pierre D|2025 GMC Sierra 1500
Confirmed Service Customer
11/12/2025
promptly greeted, Work was done quickly
11/13/2025
Pierre, your wonderful feedback and rating mean a lot to us. It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
BLOOMFIELD HILLS, MI
Robert C|2018 Buick Regal
Confirmed Service Customer
11/13/2025
Service was performed properly and on time. I was informed of potential future problems but without “hard sell”. Everyone was friendly and professional.
11/14/2025
Michael, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
ROCHESTER HILLS, MI
Marene C|2025 Buick Envision
Confirmed Sales Customer
11/16/2025
Excellent team, professionalism, and service!
SHAWN BURCHI
11/17/2025
Marene, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Roger L|2017 Chevrolet Trax
Confirmed Service Customer
11/17/2025
I was met by a service rep immediately upon exiting my vehicle. He went over my request and made some additional suggestions.
11/18/2025
Roger, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Jessica W|2026 GMC Acadia
Confirmed Sales Customer
11/14/2025
Super easy!
SANDRA BERNIER
11/16/2025
Jessica, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
ROCHESTER, MI
Kelly L|2014 GMC Terrain
Confirmed Service Customer
11/15/2025
Fast and great service with no appointment
11/18/2025
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
STERLING HEIGHTS, MI
Ella T|2023 Buick Envision
Confirmed Service Customer
11/18/2025
I couldn’t believe how fast my service was! In and out in 45 min for routine maintenance.
11/19/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
TROY, MI
Shirley S|2020 Buick Encore
Confirmed Service Customer
11/18/2025
Everyone is always so friendly and helpful usually have Mark take care of me has been doing it for years very friendly and always gets everything done very quickly
11/20/2025
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
James K|2019 GMC Yukon
Confirmed Service Customer
11/18/2025
So far were satisfied with the service done on our Yukon. It’s easy to make appts and we always feel confident in Marc to tell us what needs to be done on our car. Our only concern is that the last service appt last winter the tires were rotated and after driving to Florida we saw that -2-3 of the lug nuts on both tires on the same side of the car were gone. I mentioned it to Marc at this appt but he didn’t think it was from the appt but we can’t imagine how else it happened.
11/20/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
ROCHESTER HILLS, MI
Inayat H|2026 GMC Sierra 1500
Confirmed Sales Customer
11/20/2025
Very helpful, Josh was amazing!
JOSHUA SWANSON
11/23/2025
Inayat, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you have any further questions, please give us a call. We're always happy to help!
WARREN, MI
Martha W|2024 GMC Sierra 1500
Confirmed Service Customer
11/20/2025
Smooth experience. Friendly staff, comfy chairs, refreshments and clean restrooms.
11/23/2025
Martha, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Please let us know if there is anything else we can do for you; we are more than happy to help!
BLOOMFIELD HILLS, MI
Michael H|2024 Buick Envista
Confirmed Service Customer
11/21/2025
On time appt & quick, efficient polite service
11/24/2025
Michael, we're glad everything was completed quickly and to your satisfaction! Until the next time we meet, take care!
TROY, MI
Anthony N|2026 GMC Terrain
Confirmed Sales Customer
11/17/2025
found sandra to be very accomandating, paid attn to my needs /requirements etc. made my purchase very easy .i will recomend here tomanyone i know looking for a gmc / buick.thanks sandra for all your help
SANDRA BERNIER
11/18/2025
Anthony, our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!
SHELBY TOWNSHIP, MI
Terri P|2023 Buick Envision
Confirmed Service Customer
11/17/2025
Friendly and efficient!
11/17/2025
Terri, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Allen B|2026 Buick Enclave
Confirmed Sales Customer
11/17/2025
My salesman Cole couldn't have been nicer. Very easy to work with. kept me in constant communication.
COLE BUSSELLE
11/17/2025
Allen, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
SHELBY TOWNSHIP, MI
Linda I|2011 GMC Terrain
Confirmed Service Customer
11/18/2025
It was exceptional.
11/20/2025
Linda, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
STERLING HEIGHTS, MI
Abhinav A|2024 GMC Yukon XL 1500
Confirmed Service Customer
11/19/2025
Great service. Fast oil change. Will recommend them to anyone looking for great service with their vehicle.
11/21/2025
Abhinav, thank you so much for your positive comments about Serra Buick GMC Rochester Hills! Thanks for the recommendation, and have an amazing day!
ROCHESTER HILLS, MI
Heidi T|2021 Buick Envision
Confirmed Service Customer
11/21/2025
The advisor was very friendly and the service was faster than I expected. Nice waiting room and overall experience.
11/24/2025
Heidi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Donna W|2026 GMC Acadia
Confirmed Sales Customer
11/22/2025
John made the process easy and pain free. Matt in the finance dept was great as well.
JOHN SWANSON
11/24/2025
Donna, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
ROYAL OAK, MI
James M|2023 Buick Encore GX
Confirmed Service Customer
11/24/2025
SIMPLE AND QUICK,JEFF WAS FLAWLESS !
11/25/2025
James, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
WATERFORD, MI
Jaclyn M|2023 GMC Terrain
Confirmed Service Customer
11/24/2025
My lights on the dash were flickering and I brought my car in for a checkup just to make sure everything was working properly. I had had a car do a similar thing in the past and it broke down on me on the interstate so I wanted to prevent that from happening in the future. When I explained this to the service worker he swiftly brushed it off and said “I’ve been doing this a long time”. He was very condescending and rude to me at every interaction. When he called to tell me my car was ready for pickup I asked him what he found and he quickly rattled off part names like I knew what he was talking about, which any common person would not understand. When I picked it up I again asked him what they found and he again used part names that I had no idea what he meant, when come to find out he just replaced the flickering buttons. It should be common sense to use everyday terminology when speaking with customers. I am a healthcare provider and would never speak to a patient using only medical terminology, unless I was trying to make them feel stupid. Which this service worker very clearly was.
11/29/2025
Jaclyn, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (248) 651-5500 so we can make your experience a positive one.
ROCHESTER HILLS, MI
Kimberly L|2024 Buick Envista
Confirmed Service Customer
11/25/2025
Friendly, fast and love the customer waiting area! Was able to do some work and enjoy an awesome coffee and water! Thank you!
11/25/2025
Kimberly, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Alice S|2019 Buick Envision
Confirmed Service Customer
11/25/2025
Mark in service is my man!!! He always gets the job done for me, even at busy times. Such a pleasant person too, I told him he can never retire!😁
11/26/2025
Alice, thank you for your kind review; we are happy to pass along your comments to Mark at Serra Buick GMC Rochester Hills - Service! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER, MI
Andre H|2024 GMC Acadia
Confirmed Service Customer
11/26/2025
My experience was fair, after I was told initially I couldn't get a loaner until my parts came in... I did eventually get a loaner vehicle to drive and then waited approximately 3 weeks for pads and rotors for my 2024 GMC Acadia which is not likely any fault of the dealership. After the work was completed I noticed my brake pad wear sensor had not been reset so after new brakes the sensor is displaying 20% brake life remaining they attempted to reset the wear sensor but could not then I was told to bring the vehicle back to dealership on Saturday and they looked at sensor and told me not to worry just keep driving it will reset itself somehow which made no sense to me, well that was a month and 1k miles ago and the sensor has not reset itself me nor the dealership knows how to reset the wear sensor so I'll just keep driving it until it says 0% remaining and go from there. and did mention my front brake caliper seized after 15k miles on my 2024 Acadia which started this ordeal.
11/26/2025
Andre, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (248) 651-5500.
ROCHESTER HILLS, MI
Mark V|2018 GMC Terrain
Confirmed Service Customer
11/26/2025
Professional staff.
11/26/2025
We're glad to hear you found our staff was professional. If you're ever in need of more help, please let us know!
ROCHESTER HILLS, MI
Vanessa R|2026 Buick Enclave
Confirmed Sales Customer
11/27/2025
Josh was great finding the vehicle we wanted and made the process smooth and easy. David in finance was very helpful finding us the best rates available. Thanks guys.
JOSHUA SWANSON
11/27/2025
Vanessa, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Adam D|2025 GMC HUMMER EV SUV
Confirmed Service Customer
11/27/2025
Just a basic tire rotation. Quick, pleasant and efficient.
11/27/2025
Adam, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
Maria G|2020 GMC Terrain
Confirmed Service Customer
11/23/2025
Friendly service, knowledgeable staff, very accommodating to my needs, explained what my car needed and answered question understandably.
11/25/2025
Maria, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
SHELBY TOWNSHIP, MI
Marceline P|2025 Buick Enclave
Confirmed Sales Customer
11/25/2025
My sales guy (Mike) was honest and transparent and I felt he delivered on what I was looking for without playing games or talking down to me (as a woman).
MICHAEL TAUSCH
11/26/2025
Marceline, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
LAKE ORION, MI
Andrea A|2022 Buick Enclave
Confirmed Service Customer
11/25/2025
Jeff Miles did a great job keeping me informed and getting my vehicle back on the road.
11/26/2025
Andrea, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills - Service. Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER HILLS, MI
Thomas B|2025 Buick Encore GX
Confirmed Service Customer
11/26/2025
Great experience, but don't know why they did not wash my car and did not explain why.
11/27/2025
Thomas, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 651-5500 when you have a chance. Thank you, and we look forward to hearing from you.
TROY, MI
Edward H|2025 Buick Enclave
Confirmed Service Customer
11/26/2025
Our service tech. , Mark was very thorough , professional and personable . All our needs / services were completed to our complete satisfaction
11/27/2025
Edward, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills - Service. Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER HILLS, MI
Alejandro M|2025 GMC Acadia
Confirmed Service Customer
11/27/2025
I had a blown tire and and had bought the tire protection wheel plan. Unfortunately tire was nto available and had to be ordered. It took a long of time to get to the dealership (4 days oher stores already have it). The follow up from the service agent was poor. I had to keep calling him to know the status of the tire, since the agent never care to call me. Finally on Friday night I had my last call and was told the agent had leave with no follow up note to call me. Tire was already in the shop. IF it was not for me calling I guess i would still waiting for the agent call. Luckily for me Cortopasi was my new agent and he managed to get the service done the next day even though they don't do those type of services on Saturday's. The other complaint is that my black wheel got scratched. I was waiting for someone to explain the situation at the dealership and that person never show up. I got tired of waiting and now i bought a wheel paint.
12/2/2025
Alejandro, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 651-5500. We look forward to hearing from you.
ROCHESTER HILLS, MI
Jamie R|2026 Buick Envista
Confirmed Sales Customer
12/1/2025
Great experience overall—truly painless. I found the car I wanted online and was able to come in for a same-day test drive. I completed the credit application online, then went in the next day to finalize everything. The Finance Manager even secured a better interest rate for me, which was a huge plus. All in all, I invested maybe two hours of my time in the entire process. That’s a win in my book. Everyone was friendly, efficient, and respectful of my time. Excellent service from start to finish. GREAT JOB from everyone!
TROY TAYLOR
12/2/2025
Jamie, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
CAPAC, MI
Bharatkumar D|2026 GMC Terrain
Confirmed Sales Customer
12/1/2025
Jake Swanson-Sales person was very helpful with methodical courteous follow up and always ready to help. made my lease process very comfortable-timely.
JACOB SWANSON
12/2/2025
Bharatkumar, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We sincerely value your business and look forward to your next visit!
BLOOMFIELD HILLS, MI
Jennifer B|2023 GMC Acadia
Confirmed Service Customer
12/1/2025
Always friendly good service !
12/2/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
ATTICA, MI
John H|2024 GMC Sierra 1500
Confirmed Service Customer
12/1/2025
five stars!
12/2/2025
John, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
SHELBY TWP, MI
Thomas W|2024 Chevrolet Equinox
Confirmed Service Customer
12/2/2025
I had scheduled an oil change at Fox Chevrolet but when I came at my appointment time their internet was down so the told be to call later and reschedule. I went to your dealership as a “drive in” after leaving the Chevrolet dealership and you were able to service my 2024 Equinox promptly which saved me losing half a day of a busy week.
12/3/2025
Thomas, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Serra Buick GMC Rochester Hills - Service
SHELBY TOWNSHIP, MI
George K|2021 Buick Envision
Confirmed Service Customer
12/2/2025
Service done quickly and on time as promised.
12/3/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Bala G|2023 GMC Terrain
Confirmed Service Customer
12/2/2025
Service good and prompt. Jeff provides all details and told how long it takes to complete. He gave vehicle quicker than I anticipated. Good service
12/3/2025
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER HILLS, MI
Mashuka A|2025 Buick Envista
Confirmed Service Customer
11/28/2025
Huge thanks to Marc for taking care of my care. He was very helpful. Turn around for the fix was super quick, all before Thanksgiving madness.
11/29/2025
Mashuka, thank you so much for your positive comments about Serra Buick GMC Rochester Hills - Service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STERLING HEIGHTS, MI
Robert S|2025 Chevrolet Equinox
Confirmed Service Customer
12/2/2025
Great people. Great service.
12/2/2025
Robert, thank you so much for your positive comments about Serra Buick GMC Rochester Hills - Service! Please don't hesitate to reach out if there's anything additional we can do for you.
HAZEL PARK, MI
Caroline T|2026 Buick Encore GX
Confirmed Sales Customer
12/2/2025
Competitive, informative, prompt responses, Friendly and did not pressure about buying extra warranties
JACOB SWANSON
12/2/2025
Caroline, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROYAL OAK, MI
Patricia F|2024 Buick Encore GX
Confirmed Service Customer
12/4/2025
I'm happy to say that the customer service is great. I was wondering if there would be a difference with the change in dealership ownership. Glad to say it's still good.
12/5/2025
We are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
ROCHESTER, MI
Heather E|2017 Chevrolet Equinox
Confirmed Service Customer
12/4/2025
Service was Fantastic! Jaron provided great personal service from beginning to end. Issues were addressed and price was fair for work performed.
12/5/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Jeffrey S|2018 Chevrolet Equinox
Confirmed Service Customer
12/5/2025
Service staff and cashier was pleasant and friendly.
12/6/2025
Jeffrey, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Kelan R|2014 Chevrolet Cruze
Confirmed Service Customer
12/5/2025
excellent service in a timely manner
12/7/2025
Kelan, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
NEW BALTIMORE, MI
Dennis W|2026 GMC Yukon XL 1500
Confirmed Service Customer
12/8/2025
Had my Yukon in for some minor body work. After one week I was able to pick it up. Upon driving it home I noticed several changes in my presets as well as foot prints in the back seat mats. Someone drove my vehicle with passengers. I recently cleaned the rubber mats prior to taking in. When the vehicle was dropped off it had 3,535 miles. When I picked it up it had 4,700 miles.
12/9/2025
Dennis, thank you again for spending some time on the phone with me last night. We were able to determine there was 30 days between your estimate repair order mileage and the final repair order which was why it was confusing for you. I appreciate you giving me the time to explain the reasoning behind the mileage confusion and I'm glad we would resolve this for you. David Duncan - Fixed Operations Director
WASHINGTON, MI
Colleen O|2025 Buick Encore GX
Confirmed Service Customer
12/3/2025
It was a last minute, late afternoon request, and not an emergency. The service department went way beyond my husband’s expectations. Kudos!
12/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
SHELBY TOWNSHIP, MI
Betty F|2025 Buick Encore GX
Confirmed Service Customer
12/4/2025
Serra Buick called me to set up a maintenance appointment at my convenience. After doing so, the service I received was great. Had minimal wait time and I was out of there in a timely manner.
12/5/2025
Betty, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
AUBURN HILLS, MI
Lawrence B|2024 GMC Terrain
Confirmed Service Customer
12/4/2025
The best service department I've been to
12/6/2025
Lawrence, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Serra Buick GMC Rochester Hills - Service
WARREN, MI
Jon G|2025 GMC Canyon
Confirmed Sales Customer
12/5/2025
I REALLY liked working with Troy Taylor. He is a great young man, and made the experience great. He is a rising star in your organization, don't lose him!
TROY TAYLOR
12/6/2025
Jon, we are so happy to read such a great review about Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Jennifer S|2019 Buick Envision
Confirmed Service Customer
12/16/2025
I think the customer service was not as good as I have gotten in the past. There was a slow response to my text messages and phone call. I needed to set up a time for the shuttle to pick me up .
12/6/2025
Jennifer, we appreciate your honest feedback, as we are always looking for ways to improve. Please reach out to us at (248) 651-5500 so we may identify ways to improve your experience.
ROCHESTER HILLS, MI
Carol K|2014 Buick Encore
Confirmed Service Customer
12/5/2025
Very professional and thorough. Only one misunderstanding about completion date. Everything worked out fine.
12/7/2025
Carol, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
ROCHESTER, MI
Peter S|2024 Buick Envista
Confirmed Service Customer
12/9/2025
From the service who I first encountered until the last person talked to on the phone, with , a question I had everything went so smoothly only wish all my encounters with service reps wherever need to go would as professionally as this one had Serra Buick Rochester Hills!
12/10/2025
Peter, we always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Serra Buick GMC Rochester Hills
TROY, MI
Tracy J|2023 GMC Yukon XL 1500
Confirmed Service Customer
12/10/2025
The staff at Serra is always friendly and efficient! The waiting area is comfortable and well-stocked with water and coffee, so I don’t mind hanging around while they work!
12/12/2025
Tracy, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
TROY, MI
Raj K|2022 Buick Envision
Confirmed Service Customer
12/10/2025
good response
12/11/2025
Raj, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything we can do!
ROCHESTER HILLS, MI
Cole B|2020 Chevrolet Trax
Confirmed Service Customer
12/11/2025
Awesome serivce 5 out of 5
12/13/2025
Cole, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
TROY, MI
Michael A|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/12/2025
1
12/12/2025
Michael, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
LENOX, MI
Anthony N|2026 GMC Terrain
Confirmed Service Customer
12/12/2025
no complaints treated very well keep up to date and car returned faster than expected
12/13/2025
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SHELBY TOWNSHIP, MI
Peter D|2023 Buick Enclave
Confirmed Service Customer
12/12/2025
Jeffrey provided the normal expected superior Serra Buick GMC service experience for my 2023 Enclave. I especially liked text updates on status of my vehicle during service.
12/13/2025
Peter, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Jadyn M|2024 Buick Encore GX
Confirmed Service Customer
12/16/2025
Everything was amazing.
12/17/2025
Christiana, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
STERLING HEIGHTS, MI
Megan W|2021 GMC Acadia
Confirmed Service Customer
12/16/2025
Everything was very informative and efficient. The guy that was helping me that day told me that I have an oil leak and will need to the-schedule to have it fixed, but the good news he told me is that it’s covered under my warranty and the loaner car that they will provide for me will also be free.
12/17/2025
Megan, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ROCHESTER, MI
James B|2006 GMC Envoy
Confirmed Service Customer
12/16/2025
Great job !!!!
12/18/2025
James, thank you so much for your high rating. We hope to see you soon!
WARREN, MI
Brian H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/10/2025
Great experience.
12/10/2025
Brian, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER, MI
Laura H|2024 Buick Envista
Confirmed Service Customer
12/11/2025
Great service. Cortopassi is a great agent
12/14/2025
Laura, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Thank you again for choosing Serra Buick GMC Rochester Hills and we hope to see you again.
ROCHESTER HILLS, MI
Brian D|2024 Buick Enclave
Confirmed Service Customer
12/11/2025
The warranty repair was done quickly, professionally, and with minimum inconvenience. They used a shuttle service to bring me back and forth, which I greatly appreciated.
12/12/2025
Brian, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
ROCHESTER HILLS, MI
Md-Abdullah-Al M|2024 GMC Sierra 1500
Confirmed Service Customer
12/12/2025
I had a great experience with Jayson McGuire. He clearly explained all the service details and arranged a ride for me both ways, which was especially helpful with the bad weather. His assistance made the whole visit smooth and stress-free.
12/13/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Paul F|2025 Buick Encore GX
Confirmed Service Customer
12/15/2025
Marc Cortopassi was very good to keep me informed on vehicle status.
12/15/2025
Paul, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Timothy H|2026 GMC Sierra 1500
Confirmed Sales Customer
12/16/2025
Easy and painless transaction
GRANT GRIDER
12/17/2025
We want all our clients to have a comfortable and stress-free experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
SAINT CLAIR SHORES, MI
Ray T|2026 GMC Sierra 1500
Confirmed Sales Customer
12/17/2025
I was looking at buying a new pickup and trading in my 2011 that had 260,000 miles on it and the sales lady that was assigned was Kathy. She listened to what I was interested in and worked diligently to find me the best rebates and offers and also get me the max for my trade in. She was knowledgeable and understanding and explained everything well. Not once did I feel pressured to make a purchase. Once I decided to move forward with the purchase Matt the finance manager was very helpful in getting me the be best rate for the loan and explains all of the options for extended warranty etc. Highly recommend Serra and working with Kathy and Matt.
KATHLEEN HONE
12/18/2025
Ray, we are so happy to read such a great review about Serra Buick GMC Rochester Hills! Thanks for the recommendation, and have an amazing day!
ROCHESTER, MI
Mark V|2019 Buick Envision
Confirmed Service Customer
12/17/2025
Oil change, tire rotation and multi-point inspection was completed in a reasonable amount of time. Lounge was comfortable and they have a great coffee/drink machine.
12/18/2025
Mark, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Douglas H|2019 GMC Yukon
Confirmed Service Customer
12/18/2025
First Time at this dealership sine I moved back from Florida (18 years). Had a great experience have the 45,000 mile service done and battery replacement. Highly Recommended Service Dealership.
12/19/2025
Douglas, thank you so much for your positive comments about Serra Buick GMC Rochester Hills - Service! If you have any further questions, please give us a call. We're always happy to help!
MACOMB TOWNSHIP, MI
Bennet B|2025 GMC Canyon
Confirmed Service Customer
12/19/2025
Was in for my first free oil change and check-up on my GMC Canyon. Took all of 45 minutes. Friendly staff, comfortable waiting room. Excellent service.
12/20/2025
Bennet, we are so happy to read such a great review about Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Adam G|2021 GMC Acadia
Confirmed Service Customer
12/20/2025
Great service
12/22/2025
Adam, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
ROCHESTER, MI
Sandra M|2019 Buick Encore
Confirmed Service Customer
12/21/2025
Explained the results of point inspection and made recommendations for service and timing. Quick, efficient and friendly service. I especially am thankful that they help me find my phone which I had apparently dropped on their property. That is going the extra mile!
12/22/2025
Sandra, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
SHELBY TOWNSHIP, MI
Gerard D|2025 Buick Encore GX
Confirmed Service Customer
12/22/2025
Outstanding Customer Service!! Mark in the Service Dept. is the BEST!!!
12/22/2025
Wow, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCHESTER HILLS, MI
William W|2026 GMC Sierra 1500
Confirmed Sales Customer
12/22/2025
They made car buying a great experience
SHAWN BURCHI
12/23/2025
William, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks again for taking the time to leave us this information about your recent visit. Take care!
ROCHESTER HILLS, MI
Robert H|2023 Buick Envision
Confirmed Service Customer
12/22/2025
One time
12/22/2025
Robert, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
ROCHESTER HILLS, MI
Alma T|2025 Buick Encore GX
Confirmed Service Customer
12/17/2025
Service was quick, staff was polite & waiting room is nice
12/18/2025
Alma, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Mark H|2026 GMC Yukon
Confirmed Sales Customer
12/17/2025
Easy, smooth transaction
JOHN SWANSON
12/18/2025
Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Serra Buick GMC Rochester Hills
BIRMINGHAM, MI
Patricia J|2025 Buick Enclave
Confirmed Service Customer
12/17/2025
Oil change and tire rotation completed in minimal time.
12/19/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Elmer L|2024 Buick Envision
Confirmed Service Customer
12/18/2025
Excellent service department.
12/19/2025
Elmer, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
AUBURN HILLS, MI
Lynda D|2016 GMC Acadia
Confirmed Service Customer
12/18/2025
I was in for an oil change and tire sensor replacement. They also found I needed two filters replaced. They were filthy. Josh H. was my Service Rep and very nice and helpful. I had a chance to get a much cheaper sensor instead of Serra, but I wanted GM products in my car. I was amazed in the difference in prices from one company to another. I also liked the paperwork I received when I was finished. I liked being able to see what was done to my Acadia and what condition it was in by using checkmarks for the different categories. I had never seen this before. This is a nice, friendly place to take your car, truck, etc.
12/19/2025
Lynda, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills - Service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Mark B|2024 GMC Canyon
Confirmed Service Customer
12/22/2025
Great service had me in and out
12/22/2025
Mark, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
SHELBY TOWNSHIP, MI
Jane G|2024 Buick Encore GX
Confirmed Service Customer
12/23/2025
Fastest oil change and tire rotation in 30 years! Courtesy was exceptional,
12/24/2025
Jane, we're glad everything was completed quickly and to your satisfaction! We can't wait to see you again, have a great day.
ROCHESTER HILLS, MI
Sunghoon K|2025 GMC Acadia
Confirmed Service Customer
12/23/2025
Thank you
12/24/2025
Sunghoon, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
ROCHESTER HILLS, MI
Elaine D|2021 GMC Acadia
Confirmed Service Customer
12/24/2025
Your service department is always very helpful and prompt.
12/24/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
SHELBY TOWNSHIP, MI
Barbara M|2026 GMC Terrain
Confirmed Sales Customer
12/25/2025
Ordered the car at the end of August, finally delivered in December. First order didn’t get picked up for production so a car was brought in from another dealer. That car got sold out from underneath me without my knowledge. Then my order was placed again with GM, but $900 in extras were ordered without my knowledge. Worst experience ever.
MICHAEL TAUSCH
12/29/2025
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Serra Buick GMC Rochester Hills (248) 651-5500
ROCHESTER HILLS, MI
Robert M|2023 Buick Enclave
Confirmed Service Customer
12/26/2025
Marc was very pleasant and thorough in taking care of my needs. I feel the car has been taken care of in a timely manner.
12/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Gerald D|2026 GMC Terrain
Confirmed Sales Customer
12/29/2025
Jake did an incredible job for us.
JACOB SWANSON
12/29/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
OAKLAND TOWNSHIP, MI
John S|2025 Buick Envision
Confirmed Service Customer
12/29/2025
We had an alarming condition on our new Buick Envision where the RPMs started to rev up on its own. We came in on a Thursday afternoon, was told that a repair might take days and were quickly given a courtesy car. (We only have one car in our household.) The Buick was returned to us the following Tuesday with a clean slate. My wife left her walking stick in the courtesy car and service advisor Marc Cortopassi went to extra lengths to retrieve it. Also, kudos to John (lost card with his name) who spoke with us first on Thursday.
12/30/2025
John, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Serra Buick GMC Rochester Hills - Service. We do hope we can be of assistance in the future. Take care!
ROCHESTER, MI
Jessica B|2026 GMC Acadia
Confirmed Sales Customer
12/30/2025
Troy was simply amazing at making me feel comfortable and explaining the vehicles I was looking at. Great experience, will be back.
TROY TAYLOR
12/31/2025
Jessica, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHELBY TOWNSHIP, MI
Sigrid G|2024 Buick Envision
Confirmed Service Customer
12/31/2025
What wonderful service!! Friendly staff, work completed in a timely manner.
1/1/2026
Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
WASHINGTON, MI
Michael H|2026 GMC Terrain
Confirmed Service Customer
12/23/2025
Quick, personable, efficient transactions whether sales or service
12/24/2025
Michael, it is great to hear everything was done quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!
TROY, MI
Nathan W|2023 GMC Acadia
Confirmed Service Customer
12/26/2025
I'm please with the service but not so happy about a warranty issue!
12/26/2025
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 651-5500 when you have a chance. Thank you, and we look forward to hearing from you.
AUBURN HILLS, MI
Laura C|2016 Buick Regal
Confirmed Service Customer
12/29/2025
Took my 2016 Buick Regal to get new sensors for the tires and new batteries for the 2 fobs at Serra Buick, Rochester Hills, MI. Everyone is very nice. Marc Cortopassi, service advisor, is very concerned and conscientious about the car and service. He does a great job. I like to be able to wait in the customer lounge for the car work. They operate in a timely manner. Comfortable chairs, on the wall screen TV, and a terrific coffee maker that has a great assortment of specialty coffees. Amber, who drives people home, etc., is particularly nice and accommodating, too. Dottie, the cashier, is very patient and nice. It's a pleasure to take the car in for service.
12/30/2025
Laura, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER, MI
Pardeep K|2026 GMC Sierra 1500
Confirmed Sales Customer
12/29/2025
really good experience, Grant is nice to do business with. smooth delivery, responsive.
GRANT GRIDER
12/29/2025
Pardeep, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER HILLS, MI
Bharatkumar D|2023 Buick Envision
Confirmed Service Customer
12/31/2025
Very Supportive-Courteous Sales person- Jack Swanson
12/31/2025
Bharatkumar, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. Thank you, and have a fantastic day!
BLOOMFIELD HILLS, MI
Robert M|2024 GMC Terrain
Confirmed Service Customer
12/31/2025
I waited at the dealership and the oil change was done in a very reasonable amount of time. It is always great working with Marc Cortopossi and he takes care of my service needs in an excellent manner.
12/31/2025
Robert, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AUBURN HILLS, MI
August K|2022 GMC Acadia
Confirmed Service Customer
1/3/2026
Great customer service!
1/3/2026
August, thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
SHELBY TOWNSHIP, MI
Michael C|2019 Chevrolet Equinox
Confirmed Service Customer
12/31/2025
Service was great no wait on checking in. Work was completed in a timely manner.
1/1/2026
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER HILLS, MI
Daniel L|2026 Buick Enclave
Confirmed Sales Customer
12/31/2025
We appreciated Kathy Hone's expertise and willingness to work with us.
KATHLEEN HONE
1/1/2026
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
Margaret O|2023 Buick Envision
Confirmed Service Customer
12/31/2025
I was in for an oil change and tire rotation. The service associates were competent and helpful. The waiting area was clean and comfortable. The cashier was cheerful and friendly. Great overall experience!
1/1/2026
Margaret, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCHESTER HILLS, MI
James S|2026 Buick Enclave
Confirmed Sales Customer
12/31/2025
Our salesman (Grant) was wonderful as he provided all the information needed about various vehicle options. He also worked through all the paperwork seamlessly and was professional and friendly throughout.
GRANT GRIDER
1/1/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
TROY, MI
Michael L|2020 GMC 1500 Sierra
Confirmed Service Customer
1/1/2026
They communicate things in a timely manner and are easy to work with
1/2/2026
Michael, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
LAKEVILLE, MI
Charles B|2025 Buick Envision
Confirmed Service Customer
1/2/2026
Personable and professional
1/3/2026
Charles, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROCHESTER, MI
Daniel R|2025 GMC Sierra 1500
Confirmed Service Customer
1/2/2026
The Team was great, thank you!
1/3/2026
Daniel, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHELBY TOWNSHIP, MI
Priscilla L|2016 Chevrolet Colorado
Confirmed Service Customer
1/5/2026
Jeff Miles is very helpful and knowledgeable with my vehicle. They always get me in at the last minute.
1/5/2026
Priscilla, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Theresa S|2026 Buick Envista
Confirmed Sales Customer
1/5/2026
Excellent service and Jake Swanson was an excellent salesperson. I would definitely recommend him to friends/family and will reach out to him for any future car purchases.
JACOB SWANSON
1/5/2026
Theresa, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
MACOMB, MI
Jeffrey K|2026 Buick Encore GX
Confirmed Sales Customer
1/5/2026
I specifically went out of my way to see John Swanson . He’s worth going to see
JOHN SWANSON
1/5/2026
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
OAKLAND TOWNSHIP, MI
Thomas D|2025 Buick Enclave
Confirmed Service Customer
1/8/2026
I did have to come back and have my tire Monitor reset
1/8/2026
Thomas, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
SHELBY TOWNSHIP, MI
Arnold V|2023 GMC Acadia
Confirmed Service Customer
1/8/2026
Good service, good service advisors, good mechanics, good car sales people.
1/9/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
Stephen J|2018 Buick Envision
Confirmed Service Customer
1/9/2026
Everything was delivered on a time as promised.
1/9/2026
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TROY, MI
Clifford E|2023 Buick Enclave
Confirmed Service Customer
1/9/2026
Marc has always been very helpful. He really looks after my Enclave. I also enjoyed seeing Brandon----
1/9/2026
Thank you for choosing Serra Buick GMC Rochester Hills as your first choice for all your automotive needs! We can't wait to see you again, have a great day.
ROCHESTER HILLS, MI
Judy G|2025 Buick Encore GX
Confirmed Service Customer
1/9/2026
Came in for a due oil change and everything went smooth from check-in to check out
1/10/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI
William K|2019 GMC Terrain
Confirmed Service Customer
1/12/2026
Fast service, fair pricing. The only thing I would have appreciated is to dry off the windows at least after the car wash.
1/13/2026
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OAKLAND, MI
Joseph J|2022 Buick Encore GX
Confirmed Service Customer
1/13/2026
Very welcoming, pleasant, accommodating and timely!
1/14/2026
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Andrew D|2026 GMC Terrain
Confirmed Sales Customer
1/5/2026
Great salesman - easy no pressure transaction
BRANDON JESSEL
1/6/2026
Andrew, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
SHELBY TOWNSHIP, MI
Judith B|2023 GMC Acadia
Confirmed Service Customer
1/6/2026
Great experience from the service department and with the inside employees in purchasing our lease. Very helpful and informative employees.
1/6/2026
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER, MI
Tammie R|2025 Buick Encore GX
Confirmed Service Customer
1/8/2026
Quick and efficient
1/8/2026
Tammie, we're glad everything was completed quickly and to your satisfaction! We can't wait to see you again, have a great day.
UTICA, MI
Paul Y|2026 GMC Sierra 1500
Confirmed Sales Customer
1/9/2026
Brandon was very help in finding the specific vehicle I wanted and worked hard to get me the best price as well.
BRANDON JESSEL
1/9/2026
Paul, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Brian M|2017 GMC Yukon
Confirmed Service Customer
1/12/2026
Great experience working with Jeff H. Definitely recommend! Nice job Serra!
1/13/2026
Our staff is committed to providing each of our clients with the best automotive experience! Thanks for the recommendation, and have an amazing day!
WASHINGTON TOWNSHIP, MI
Joseph M|2024 Buick Envision
Confirmed Service Customer
1/14/2026
I HAD A FLAT TIRE AND THEY FIXED IT RIGHT AWAY. GREAT JOB AND FRIENDLY STAFF AS ALWAYS
1/14/2026
Joseph, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Rochester Hills. If you're ever in need of more help, please let us know!
ROCHESTER HILLS, MI
Raniah E|2026 GMC Terrain
Confirmed Service Customer
1/14/2026
They make everything so easy Amazing stuff 🌺🌺
1/14/2026
Thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
MACOMB, MI
Mark Y|2026 GMC Sierra 3500 HD
Confirmed Service Customer
1/14/2026
Every thing was fine until I checked the oil filter % used and it wasn’t reset. So how do I know the oil was changed.
1/14/2026
Mark, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (248) 651-5500 so we can assist you further.
ROCHESTER HILLS, MI
Stephen J|2020 GMC Yukon
Confirmed Service Customer
1/16/2026
I brought my vehicle in for a scheduled appt. oil change and from there it took 40 min. to complete per the estimated time.
1/16/2026
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
TROY, MI
James M|2026 GMC Terrain
Confirmed Service Customer
1/15/2026
FLAWLESS EXPERIENCE !
1/16/2026
James, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Serra Buick GMC Rochester Hills!
WATERFORD, MI
James M|2026 GMC Terrain
Confirmed Sales Customer
1/15/2026
FLAWLESS EXPERIENCE !
COLE BUSSELLE
1/16/2026
Your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Rochester Hills and we hope to see you again soon!
WATERFORD, MI
Latasha B|2024 Buick Envista
Confirmed Service Customer
1/15/2026
Marc C is very nice and always makes you feel welcome. I remember him being my service advisor at my first visit. A very nice guy.
1/16/2026
Latasha, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AUBURN HILLS, MI
Richard D|2016 GMC Terrain
Confirmed Service Customer
1/16/2026
Well Done, as always, with Marc Cortopassi!
1/16/2026
Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCHESTER, MI
Gerard D|2025 Buick Encore GX
Confirmed Service Customer
1/16/2026
Outstanding Customer Service!!! Mark C. In the Service Dept is the best!!!!
1/17/2026
Gerard, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! We do hope we can be of assistance in the future. Take care!
ROCHESTER HILLS, MI
Paul K|2025 Buick Encore GX
Confirmed Service Customer
1/16/2026
Coffee in the waiting room was good, need more magazines, golf etc Service was excellent. Had time to chat with my sales person.
1/17/2026
Paul, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
ROCHESTER, MI
Cletis W|2026 GMC Terrain
Confirmed Sales Customer
1/16/2026
Josh our salesman was very helpful with everything with the sales process.
JOSHUA SWANSON
1/17/2026
We are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
ROCHESTER HILLS, MI
Jaclyn M|2023 GMC Terrain
Confirmed Service Customer
1/18/2026
Ron and Marc in service are excellent!
1/19/2026
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
ROCHESTER HILLS, MI
Michelle V|2023 GMC Acadia
Confirmed Service Customer
1/18/2026
It was so fast! I was in and out within 30-45 minutes!
1/18/2026
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Serra Buick GMC Rochester Hills
ROCKFORD, MI
Madonna V|2024 Buick Encore GX
Confirmed Service Customer
1/16/2026
My service guy was great! Filled me in on everything I needed. Told me when to expect my car to be finished and it was!
1/16/2026
Madonna, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
AUBURN HILLS, MI
Ronald B|2024 GMC Canyon
Confirmed Service Customer
1/16/2026
Service was performed as scheduled very quickly
1/16/2026
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
ROCHESTER HILLS, MI
Marvin M|2021 GMC Acadia
Confirmed Service Customer
1/17/2026
It was good, and effective but they did not check and correct my tire pressure.
1/18/2026
Thank you for taking the time to leave us your honest feedback. Please reach out to us at (248) 651-5500 so we may assist you in moving forward towards a resolution.
ROCHESTER, MI
Tonya C|2024 Chevrolet Equinox
Confirmed Sales Customer
1/19/2026
Sandra is awesome! Everyone is very friendly always.
SANDRA BERNIER
1/19/2026
Tonya, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Rochester Hills! If you have any further questions, please give us a call. We're always happy to help!
IRA, MI
Steven W|2023 GMC Sierra 2500 HD
Confirmed Service Customer
1/19/2026
Went well.
1/19/2026
Steven, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
TROY, MI
James B|2021 GMC Yukon
Confirmed Service Customer
1/19/2026
The service was completed on time and the staff was very helpful.
1/19/2026
James, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHELBY TOWNSHIP, MI
Ted W|2026 GMC Acadia
Confirmed Sales Customer
1/19/2026
Sales and financial management excellent. Great experience.
JACOB SWANSON
1/19/2026
Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!
OAKLAND, MI
Dennis M|2026 Buick Enclave
Confirmed Sales Customer
1/20/2026
Sandra Bernier always does an exceptional job!
SANDRA BERNIER
1/21/2026
Dennis, thank you for your kind review; we are happy to pass along your comments to Sandra here at Serra Buick GMC Rochester Hills! We look forward to your next visit! Take care!
ROCHESTER HILLS, MI
Patrick B|2023 GMC Yukon
Confirmed Service Customer
1/21/2026
My service advisor, Jaron, was on top of everything and kept me informed because of a parts problem with GM.
1/21/2026
Patrick, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
BLOOMFIELD HILLS, MI
John H|2024 GMC Sierra 1500
Confirmed Service Customer
1/21/2026
Everything was great as usual!
1/21/2026
John, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHELBY TWP, MI
Leslie H|2024 GMC Acadia
Confirmed Service Customer
1/19/2026
Very short wait for a 8am oil change on Saturday
1/20/2026
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Serra Buick GMC Rochester Hills
ROCHESTER HILLS, MI
Steven G|2019 GMC 1500 Sierra
Confirmed Service Customer
1/21/2026
Everything went well. No issues getting a loaner
1/21/2026
Steven, thank you so much for your positive comments about Serra Buick GMC Rochester Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCHESTER HILLS, MI